What are the responsibilities and job description for the Customer Service Representative & Lead Coordinator position at RoofVantage?
Customer Service Representative & Lead Coordinator
RoofVantage – Wrightsville Beach, NC 28480
On-Site | 30-40 hours per week
Pay: $23.00 per hour
Schedule: Monday–Friday Weekends (After Hours Incentives)
Start Date: Immediate
ABOUT THE ROLE
We're looking for a friendly, organized, and detail-driven individual to join the RoofVantage team as a Customer Service Representative & Lead Coordinator. You'll own the full lead pipeline from first contact to booked appointment, managing inbound leads through our CRM, scheduling inspections, and following up with pending opportunities. This role includes weekend availability to keep pace with lead volume.
RESPONSIBILITIES
- Answer inbound calls, texts, and emails from homeowners
- Own the full lead-to-appointment pipeline: track every inbound lead in CRM, ensure no lead goes cold, and report on booking/conversion rates
- Schedule estimates, inspections, and service appointments
- Follow up with leads and maintain accurate records in CRM software
- Confirm appointments and follow up with customers
- Coordinate with sales reps and project managers
- Handle customer concerns and help resolve issues promptly
- Assist with administrative tasks and office support as needed
QUALIFICATIONS
- 1–2 years in a lead coordinator, scheduling coordinator, or appointment-setting role Specifically managing inbound leads, booking appointments, and tracking follow-ups through a CRM. General customer service or front-desk experience alone does not meet this requirement.
- Experience in roofing, home services, real estate, or another sales-driven industry strongly preferred
- Proven ability to convert inbound leads into booked appointments, not just answer calls
- Comfortable working some weekend shifts as lead volume requires
- Strong communication skills: phone, email, and in-person
- Comfortable with CRM or scheduling software (training provided)
- Detail-oriented with good multitasking ability
- Positive, team-player attitude
- High school diploma or GED required
Work Location: In person
Pay: From $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Briefly describe your experience coordinating inbound leads and booking appointments. Please distinguish this from general customer service or front-desk work.
- Have you worked in roofing, home services, or real estate in a scheduling or lead coordinator role? If yes, please describe.
- What is the best day and time to contact you for a brief phone interview, and what is your preferred method of contact?
Work Location: In person
Salary : $23