Test Center Supervisor

Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more.

We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401K, and company-paid college tuition for associates and their families. Bryant & Stratton College is a Public Service Loan Forgiveness certified employer. Apply today!

The Richmond campus of Bryant & Stratton College is accepting applications for a full-time Test Center Supervisor. 

Position Summary:

The Test Center Supervisor oversees the daily operations of the testing center to ensure a secure, professional and welcoming environment for all test candidates. This role ensures strict adherence to testing policies and procedures while supervising and supporting test center staff.

Essential Job Function and Responsibilities:

• Manage the day-to-day operations of the test center, including opening/closing procedures, staffing, and candidate scheduling.
• Ensure compliance with all testing procedures, security protocols, and test proctor requirements.
• Train, supervise, and evaluate proctors or test center staff.
• Monitor test sessions to ensure integrity and fairness in the testing process.
• Maintain accurate records of incidents, test irregularities, and candidate concerns.
• Troubleshoot technical issues and coordinate with IT or vendors when necessary.
• Handle candidate inquiries and resolve issues with professionalism and discretion.
• Maintain testing materials, inventory, and secure documentation as required.
• Generate regular reports and submit documentation to corporate or sponsor entities.
• Promote a positive, calm, and organized environment for test-takers and staff.

Minimum Qualifications/Competencies Required:

• Bachelor’s degree required, and two plus years of experience in a testing center, administrative, or customer service environment.
• Ability to maintain confidentiality, identify and report on trends, maintain accurate records, meet deadlines, build and promote strong relationships with students, faculty, and associates in all departments
• Excellent communication, problem-solving and time management skills.
• Strong attention to detail, integrity, and the ability to follow strict procedures.
• Ability to multitask in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”). Bryant & Stratton College is an Equal Opportunity Employer.