Service Advisor / Warranty Clerk - Monroe, LA

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. Bruckner’s is more than just a place selling parts and working on trucks; we are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

• 40 locations across 11 states
• Over 1,600 team members
• We work on all makes & models!

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

SUMMARY OF DUTIES:

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Responsible for providing supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.
• Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

SPECIAL REQUIREMENTS:

• Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
• This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.