What are the responsibilities and job description for the Assistant Garden Center Manager Trainee - Orders Desk position at Brownswood Nursery?
Why You'll Love Being a Brownswood Team Member:
You are organized, outgoing, and energized by helping customers and teammates succeed. In this role, you will help lead the Orders Desk in our newly renovated Pro Center, coordinate sales orders and deliveries, support wholesale relationships, and keep daily Garden Center operations moving smoothly. You will be a go-to resource for the team when managers are unavailable and will build leadership experience through hands-on training in customer service, order fulfillment, communication, delegation, and operational oversight.
Brownswood Nursery is Charleston's largest nursery and design-build firm. We offer a complete line of services from growing to landscape design and installation to maintenance. We have been inspiring people to grow since 1978 and strongly believe in investing in the professional growth of each member of our team. This trainee position is designed for someone ready to grow into greater Garden Center leadership responsibility.
What We Offer:
- Great potential for personal and professional growth
- A fast-paced, friendly, and energetic work environment
- Hands-on management and operations training
- Horticultural certification and training opportunities (i.e. SC CNP, SC CLP)
- A competitive salary commensurate with experience
- Potential eligibility for 401K with 4% employer match and Paid Time Off
- Childcare partial reimbursement credit
- Employee discount
What You Will Do:
- Provide excellent customer service in person, by phone, and through email
- Oversee the Orders Desk, including the proper handling and accuracy of sales orders, work orders, deliveries, pickups, voicemail, and availability requests
- Prioritize daily customer needs and coordinate the pulling and preparation of sold plant material
- Work with Receiving to verify incoming quantities and quality and prepare sold material for proper placement
- Ensure opening, ongoing, and closing procedures are completed accurately and on time
- Follow up on open sales orders, wholesale applications, and scheduled wholesale outreach
- Serve as a point person for Garden Center staff and help delegate work when managers are unavailable
- Fill in across Garden Center positions as needed and help maintain clean, organized, well-merchandised sales areas
What We Are Looking For:
- A positive, flexible, self-starting individual who enjoys working with people and contributing to a team
- Tact, professionalism, and poise in customer interactions
- Strong communication, organization, multitasking, and attention to detail
- Ability to oversee staff, delegate appropriately, and follow responsibilities through to completion
- Knowledge of plants, their care needs, and Garden Center organization preferred
- Ability to learn point-of-sale systems and communicate confidently through phone, email, and online tools
- Honesty, diligence, and a strong work ethic