What are the responsibilities and job description for the RV Service Writer position at Browns Valley Rv?
Overview
We are seeking a knowledgeable and customer-focused Service Writer to join our automotive dealership team. The ideal candidate will serve as the primary point of contact for customers needing vehicle service, ensuring clear communication between clients and our service technicians. This role requires a strong understanding of automotive repair processes, excellent customer service skills, and the ability to manage multiple tasks efficiently. Experience in dealership environments and auto service management is highly preferred, along with a passion for delivering exceptional automotive care.
Duties
- Greet customers promptly and professionally, gathering vehicle information and explaining repair procedures.
- Write detailed service estimates, including diagnostics, repairs, and maintenance recommendations such as oil changes, tire services, brake repairs, suspension work, transmissions, diesel engine repairs, and more.
- Communicate effectively with service technicians to relay customer concerns and ensure accurate diagnosis and repair planning.
- Upsell additional services and maintenance based on vehicle needs while maintaining integrity and customer trust.
- Manage repair orders from start to finish, including updating customers on progress and explaining completed work.
- Handle cash transactions and process payments accurately.
- Assist in vehicle drop-off and pick-up processes, ensuring a smooth customer experience.
- Maintain detailed records of services performed for each vehicle in accordance with dealership standards.
- Support automotive sales efforts by providing vehicle maintenance advice and promoting additional services when appropriate.
Skills
- Proven dealership experience or auto service management background.
- Strong knowledge of automotive diagnostics, mechanical systems, and repair procedures including transmissions, oil changes, auto body repair, air brakes, alignment, suspension, shocks & struts, tire service, diesel engine repair, brake repair.
- Familiarity with auto estimating software and service writing tools.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Ability to upsell services ethically while maintaining customer trust.
- Mechanical knowledge combined with experience working as a mechanic or service technician is advantageous.
- Competence in auto sales techniques and automobile sales processes.
- Cash handling experience preferred but not required. This role offers an engaging opportunity for individuals passionate about automotive care to grow within a dynamic dealership environment while providing top-tier service to our valued customers.
Job Type: Full-time
Pay: $ $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $25