What are the responsibilities and job description for the Service Writer/Shop Manager position at Brown's Service Center?
Brown's Service Center has been a trusted name in motor vehicle repairs and maintenance since 1985, proudly serving the Cecil County area. We are dedicated to providing honest diagnostics, high-quality workmanship, and transparent pricing, avoiding unnecessary repairs. Guided by our core values—driven, at the wheel, and going the extra mile—we aim to bring integrity back to the auto repair industry. Our commitment to superior service ensures a positive experience for every customer.
This is a full-time on-site role for a Service Writer based in Elkton, MD. The Service Writer will act as a liaison between customers and automotive technicians, handling day-to-day responsibilities such as scheduling repairs, managing customer inquiries, explaining services, and providing status updates. The role also involves maintaining accurate records, ensuring customer satisfaction, and delivering exceptional service to meet client needs.
- Proficiency in Customer Service, Customer Satisfaction, and Communication
- Strong Phone Etiquette skills
- Basic to intermediate Computer Literacy
- Ability to prioritize tasks and manage multiple client interactions effectively
- Problem-solving skills and a proactive, customer-focused mindset
- Experience related to the automotive industry is a plus
- High school diploma or equivalent