What are the responsibilities and job description for the Bilingual Subrogation Collections Specialist position at Brown & Joseph AR Management | an ARMStrong IS Company?
ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
SubroIQ is seeking a Subrogation Collections Specialist as we continue to grow our team! In this position, you will utilize sound judgment and strong negotiation skills to meet recovery goals and satisfy client expectations.
Job Responsibilities:
- Communicate and negotiate directly with responsible parties, attorneys, and insurance carriers via telephone and email to resolve claims with payment
- Locate the best contact information for responsible parties through manual skip tracing, internet searches, and review of claim documents
- Generate leads and conversations through a high volume of inbound/outbound calls
- Manage and prioritize a high volume of inventory with consistent follow-up
- Exercise independent judgment in determining the best path to recovery
- Maintain minimum account work standards, as assigned by management
Job Requirements:
- 1 year of 3rd-party collections and/or subrogation experience is required
- Strong negotiation skills
- Effective conflict management skills with the ability to de-escalate difficult situations
- Goal oriented
- Critical thinker
- Professional in both verbal and written communication
- Proficient with Microsoft Office
- Customer service experience is required
- $17-19 (DOE) per hour plus commission
- Benefits package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
We look forward to you joining our team!
Salary : $17 - $19