What are the responsibilities and job description for the Collections Specialist position at Insperity?
Description & Requirements
Collections Specialist
At Liberty Bank and Trust, a mission-driven financial institution with over 100 years of service, we are dedicated to expanding access to financial services and strengthening communities. As a Collections Specialist, you will manage delinquent loan portfolios, contact customers to resolve past-due accounts, negotiate payment arrangements, and ensure compliance with banking regulations while maintaining a high level of customer service in financial services and collections operations.
Why you’ll love working at Liberty Bank and Trust:
As you might expect, we value every member of our team. That's why we offer competitive pay and an extensive benefits package, including:
- Comprehensive Medical, Dental, Vision, and Life Insurance
- Solid Work/Life Balance, including PTO and paid holidays
- Financial wellness, including an FSA, 401 (k), and match, Educational Reimbursement, and Life Insurance
- Family assistance, including Adoption Assistance and EAP/Health and Welfare Assistance
- Growth opportunities, including Training and Development and Leadership Development
- Substantial perks, including Online Marketplace* discounts on a variety of goods and services, ERG/ Ambassador Group, and Free and reduced-rate bank services
At Liberty Bank and Trust, our culture is built on CLEAR values: Community, Leadership, Excellence, Accountability, and Resiliency, guiding how we serve customers and support each other every day. We are mission-driven, committed to equitable access to quality banking, and deeply rooted in community impact, where respect, inclusion, and empowerment are fundamental to our workplace. Team members enjoy a positive environment with competitive benefits, leadership development, and opportunities to grow while making a meaningful difference in the lives of customers and the communities we serve.
What you’ll do as a Collections Specialist
- Monitor and manage delinquent accounts using collection systems, documenting all collection activity, customer interactions, and payment arrangements.
- Communicate with customers to resolve past-due loans, negotiate repayment solutions, and reduce delinquency while maintaining positive customer relationships.
- Research account discrepancies, analyze loan documents and credit data, and resolve posting errors to ensure accurate account status.
- Recommend escalation actions, including repossession, foreclosure, or legal proceedings, in accordance with bank policies and risk management guidelines.
- Prepare collections reports and portfolio tracking, collect applicable fees, and ensure compliance with BSA/AML and federal/state banking regulations.
As a Collections Specialist, you should have
- Associate degree in business, finance, or related field preferred; or 3 years of collections, banking, or financial services experience with knowledge of consumer, commercial, or mortgage loans.
- Solid knowledge of collections processes, loan servicing, and regulatory compliance, with no specific licenses required.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and collections or banking systems, with the ability to analyze financial data and manage accounts.
About Liberty Bank and Trust
We are America’s first billion-dollar Black-owned bank and have proudly served communities across 11 states for over 50 years. We are building a team of mission-driven individuals committed to empowering people, businesses, and communities to thrive. By providing access to financial tools and services, we help people achieve goals such as homeownership, business growth, and financial education. Whether it’s a community, a burgeoning business, or untapped talent, we believe in the possibility of financial freedom. To find out more about our financial solutions and our community impact, visit us at www.libertybank.net
If you’re looking for a company where your ideas matter, your growth is supported, and your impact is acknowledged, Liberty Bank is the place for you.
We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.