Program Coordinator - Ambulatory

SUMMARY:

Reporting to the System Director of Ambulatory Optimization, the Program Coordinator supports ambulatory operations and services across the system, related to all service lines. The Program Coordinator is skilled at collaboration across multidisciplinary areas and supporting ambulatory leaders in adhering to timelines, deadlines, and other key milestones.

Our ambulatory community reaches across all Hospital Outpatient Department areas across RI, including Rhode Island Hospital, Hasbro Children’s Hospital, The Miriam Hospital, Newport Hospital, all RI ambulatory and urgent care operations, ancillary services, Hospital-licensed (Morton and Saint Anne’s Hospitals) and non-licensed ambulatory locations in Massachusetts located in the greater Foxborough, Attleboro, Taunton, Fall River, and Norwood areas, including two free-standing Ambulatory Surgery Centers. Working in partnership with Hospital Operations in RI and in Massachusetts, as well as a wide range of support functions (including ancillary services, IS, HR, Finance, Supply Chain, Case Management), our team is charged with organizational change, system integration, and driving operational excellence via both direct authority as well as through indirect influence. Through these efforts, we are creating a unified, high-performing, patient focused ambulatory community across a broad geographic region, committed to improving access for our patients.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

RESPONSIBILITIES:

• Provide administrative support tasks for ambulatory senior leaders.
• Proactively support, organize, coordinate, and act as key on-site facilitator of ambulatory events, including but not limited to Ambulatory New Employee Orientation, Communicate with Heart, community health events, and referral development (CME) sessions.
• Working with Ambulatory leadership, monitor system’s rewards/recognition efforts and events; support the development and take the lead on the execution of a similar ambulatory effort across the system.
• Organize, coordinate, and implement a variety of Ambulatory employee engagement efforts across the system – this can include employee appreciation events, Perceptyx action plan reviews, employee flu clinics across ambulatory, and other opportunities as identified by ambulatory senior leadership.
• Support employee well-being and recognition programs across ambulatory.
• Demonstrate willingness and ability to manage or access resources for smooth events – this includes IT, AV, Marcomm, Operations, Facilities, Security, Human Resources/Talent Management, and other stakeholders as needed. Partner with system resource contacts to move issues forward in a timely fashion.
• Support the creation and dissemination of ambulatory patient communications.
• Support the implementation of ambulatory-wide employee communications.
• Identify barriers/constraints/risks to duties in a timely manner.
• Develops, maintains, and manages productive, professional relationships across ambulatory and system-wide departments.
• Employ disciplined documentation as needed to establish consistent program organization and reporting, and follow-up.
• Manage tasks appropriately, prioritizes work schedule, and collaborates with others.
• Perform other duties as assigned.

Key accountabilities:

Thrives in a matrixed management structure: This role must navigate well in a matrixed, multi-layered organization, will possess organizational savvy, and collaborate with department, system and senior leadership, to ensure alignment with system-wide goals and objectives. Facilitate communication and information flow across all stakeholder departments.

MINIMUM QUALIFICATIONS:

EDUCATION:

Bachelors' degree preferred.

EXPERIENCE:

• Critical thinker; decisive when necessary.
• Facile with Microsoft Office suite (Word, Outlook, Excel, PowerPoint, Power BI, etc.)
• Experience in healthcare delivery environment is desirable.
• Organized, personable, can-do spirit
• Able to adapt in a changing environment
• Possess strong leadership skills: effective interpersonal skills to influence and guide solutions.

SUPERVISORY RESPONSIBILITY:
None

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: