Legal Intake Specialist/Receptionist

LEGAL INTAKE SPECIALIST/RECEPTIONIST

POSITION SUMMARY

This position is responsible for performing clerical tasks within the office to support daily operations of Brown Family Law. Their duties include answering and transferring phone calls to employees, communicating and scheduling with potential clients and greeting visitors when they arrive for meetings with attorneys.

ABOUT THE COMPANY

We are Brown Family Law, we provide outstanding service with legal matters involving all aspects of family law and we are growing by the day. Our mission is to protect our clients and their families while empowering our team to meet their personal, professional, and financial goals. We focus on creating intergenerational wealth for our team by meeting billable hours and revenue goals and through the exceptional service provided to our clients and colleagues. We are intentional and committed in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are growth minded, excellent, intentional, committed, transparent, and disciplined.

OBJECTIVES

• Greet and welcome guests as soon as they arrive at the office, directing visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Conversing with prospective clients by phone and email to become familiar with their cases
• Scheduling initial consultation appointments with attorneys for promising potential clients
• Provide basic and accurate information in-person and via phone/email, in addition to other forms of communication with clients in reference to their cases
• Onboarding new clients by filling out necessary paperwork and putting together initial case files
• Role-play every day to increase sales and closing skills in order to be more effective at scheduling consultations with potential clients
• Attend mandatory daily sale meetings at 8:30 a.m.
• Maintain an in-office schedule from 8:15 a.m. to 5:30 p.m. Monday through Thursday and from 8:15 a.m. to 2:30 p.m. on Friday
• Review and work toward daily, weekly, and monthly intake team goals on a daily basis
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing; assisting attorney’s with general office duties
• Other duties as assigned

COMPETENCIES

• Proficiency in MS Office Suite and Google Drive Suite
• Experience with office equipment (computers, printers, etc.)
• Professional attitude and appearance
• Strong written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Great phone, sales and customer service skills
• Ability to handle multiple projects and tasks
• Willingness to learn and improve professionally

EDUCATION AND EXPERIENCE

• High School Diploma or GED preferred
• Minimum 1 year customer service experience preferred

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Requires ability to occasionally lift up to 25lbs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements

ADDITIONAL PAY OPPORTUNITIES

• Earns commissions for scheduling consultations with qualified leads, if cleared by Intake Team Lead

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Brown Family Law recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to abbi.b@brownfamilylaw.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: From $33,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Ability to Commute:

• Sandy, UT 84070 (Required)

Ability to Relocate:

• Sandy, UT 84070: Relocate before starting work (Required)

Work Location: In person

Salary : $33,500