What are the responsibilities and job description for the Parts and Service Representative - PSSR position at Brown Equipment, LLC?
POSITION SUMMARY
The Parts and Service Sales Representative (PSSR) position is responsible for promoting and selling services and parts to existing and prospective customers. The PSSR is expected to apply knowledge and demonstrate a thorough understanding of the Brown Equipment Company (BEC) product portfolio and relevant competitor products to be able to communicate solutions with a consultative approach to sell service labor and grow parts sales. THE INDIVIDUAL MUST RESIDE WITHIN THE MILWAUKEE/MADISON WISCONSIN AREA & HAVE ESTABLISHED MUNICIPAL RELATIONSHIPS
The Parts and Service Sales Representative (PSSR) position is responsible for promoting and selling services and parts to existing and prospective customers. The PSSR is expected to apply knowledge and demonstrate a thorough understanding of the Brown Equipment Company (BEC) product portfolio and relevant competitor products to be able to communicate solutions with a consultative approach to sell service labor and grow parts sales. THE INDIVIDUAL MUST RESIDE WITHIN THE MILWAUKEE/MADISON WISCONSIN AREA & HAVE ESTABLISHED MUNICIPAL RELATIONSHIPS
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Develop and maintain a deep understanding of BEC’s parts and service offerings
- Actively promote and sell parts and service solutions to new and existing customers
- Collaborate with Equipment Consultants and Inside Sales Support to share insights and targeted sales strategies
- Cultivate and nurture strong customer relationships to address immediate service needs
- Promote ongoing service and parts strategies to include Preventive Maintenance service agreements, warranty expirations, complimentary module inspections, etc.
- Provide training and/or support (to customers) regarding maintenance of equipment
- Separate self from competition by creating consultative value to the client while effectively communicating benefits of service solutions
- Regularly visit customers and potential customers within assigned territory
QUALIFICATIONS
- Must reside in the assigned sales territory
- Strong interpersonal and relationship-building skills with the ability to develop long-term customer partnerships
- Proven ability to multi-task, prioritize effectively, and manage multiple accounts
- Proficiency in CRM/ERP software preferred
- Self-motivated, goal driven and able to work independently while collaborating with internal teams
- Ability to frequently lift and move parts or equipment, up 75lbs, as needed for demonstrations or customer support
- Technical aptitude with mechanical, electrical and hydraulic systems is a plus
- High school diploma or equivalent; Bachelor’s degree in Business or a related field preferred
- 3 years of prior sales experience, preferably parts and service