Inside Sales Support (Parts)

At Brown Equipment Company (BEC), exeptional customer service doesn't end after the sale - it continues every day through our parts and support teams. As an Insides Sales Support team member, you'll play a key role in supporting our customers, assisting the outside sales team, and helping keep our parts operations running efficiently.

This is a full-time, on-site position

What You’ll Do

Parts Operations

• Professionally handle incoming requests from customers and the outside sales team
• Manage and support effective parts department processes to ensure internal and external customer satisfaction
• Maintain accurate parts inventory, including continuous and annual physical inventory counts
• Process parts warranty claims and returns within required timeframes
• Create purchase orders for drop shipments, rush orders, and special orders in the ERP system
• Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility
  
  

Sales Support

• Provide daily support to the outside sales team
• Process and expedite customer parts and sales orders
• Create, maintain, and verify parts quotes, sales orders, and service orders
• Support fulfillment of equipment quotes
• Coordinate freight logistics for equipment deliveries related to service and sales
• Develop and maintain strong working relationships with vendors and manufacturers
• Ensure accurate and complete information is captured in the ERP system
• Communicate opportunities or issues requiring additional attention to the outside sales team
  
  

What Makes You Successful In This Role

• You genuinely enjoy helping customers and finding solutions
• You are highly organized and don't let details slip through the cracks
• You can juggle multiple priorities without losing your cool
• You communicate professionally with customers, vendors and teammates
• You enjoy working in a collaborative, fast-paced environment
• You take ownership of your work and follow through
  
  

Education & Experience

• High school diploma or equivalent required
• Previours experience in inside sales, parts, or sales support preferred
• ERP experience
  
  

Ready to be part of a team where your work makes an impact every day? Apply today.