Service Advisor

SERVICE WRITER – BROWN-DAUB KIA

Easton, PA | Full-Time | High-Earning Opportunity

ABOUT THE ROLE

Brown-Daub KIA is seeking an experienced Service Writer to join our dynamic service department team. We're looking for a customer-focused professional who thrives in a fast-paced environment, excels at building customer relationships, and has the drive to maximize service department performance. This role offers significant earning potential through commission and bonus opportunities.

WHAT YOU'LL DO

- Greet customers professionally and conduct thorough consultations to understand their service needs

- Listen carefully to customer concerns and diagnose vehicle issues in collaboration with technicians

- Recommend maintenance and repair services based on customer needs and vehicle history

- Prepare accurate, detailed repair orders with clear service descriptions and pricing

- Communicate proactively with customers regarding repair timelines and vehicle status updates

- Coordinate seamlessly with service technicians to optimize workflow and efficiency

- Identify and recommend additional services (upsells) in a professional and ethical manner

- Resolve customer concerns promptly to ensure satisfaction and loyalty

- Maintain meticulous service records and documentation for compliance and customer reference

- Deliver exceptional customer experience from initial check-in through final vehicle delivery

WHAT WE'RE LOOKING FOR

- Proven Service Writer or Service Advisor experience in a dealership environment required

- Strong understanding of automotive services, maintenance schedules, and repair recommendations

- Excellent verbal and written communication skills

- Demonstrated ability to build rapport and trust with customers

- Professional sales skills with the ability to recommend services ethically and effectively

- Outstanding organizational abilities and strong multitasking skills

- Experience with service writing software and repair order systems

- Basic mechanical knowledge preferred

- High level of attention to detail and commitment to accuracy

WHY JOIN BROWN-DAUB KIA?

- Competitive commission and bonus structure with unlimited earning potential

- Established dealership group with over 85 years of service excellence in the Lehigh Valley

- Comprehensive benefits package including health, dental, and vision insurance

- 401(k) retirement plan with company match

- Health Savings Account (HSA) option

- Paid time off and employee discounts

- Referral program with cash incentives

- Career growth opportunities within a respected automotive dealer group

- Stable, team-oriented work environment with long-term stability

ABOUT BROWN-DAUB

Since 1936, Brown-Daub has been a cornerstone of the Lehigh Valley automotive community. As one of the region's most established and respected dealership groups, we're committed to exceptional customer service, employee development, and community involvement. Join a company with a proven track record of success and a reputation built on integrity.

APPLY NOW

Ready to advance your service advisor career with a company that values excellence? Apply today to join the Brown-Daub KIA team and take your earning potential to the next level.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Service Advisor: 1 year (Preferred)

Ability to Commute:

• Easton, PA 18045 (Required)

Work Location: In person