What are the responsibilities and job description for the Elevate Specialist (LTE) - Child Support position at Brown County?
Responsible to assist the agency with recruitment and participation in the ELEVATE program. Assists Child Support Specialists by promoting employment and training services offered through the ELEVATE grant. The ELEVATE grant addresses employability and training needs of participants to strengthen the remittance of consistent child support payments. Makes referrals to employers, training programs and other community resource agencies. Provides job coaching to unemployed or underemployed participants.
This is an LTE position which means there are no benefits given with the role. Identifies potentially eligible participants for enrollment in the ELEVATE program.
Conducts outreach by phone, text, email, mail, and in person to potential participants to provide information regarding the ELEVATE program and the child support enforcement process.
Promotes ELEVATE services offered through the grant which include but are not limited to job seeking skills, resume writing, interviewing skills, job leads, vocational and interest assessments, and co-parenting classes.
Schedules appointments for enrollment with potentially eligible participants.
Initiates outreach to employers by phone, email, mail and in person to market the ELEVATE program as well as participant skills.
Provides both individual as well as group presentations regarding the benefits of the ELEVATE program.
Serves as a liaison to develop and maintain strong partnerships with participants, case workers, community agencies and the contracted parenting provider.
Maintains an understanding of the child support program, in general, as well as services available through ELEVATE. Refers participants to other community resource agencies as necessary.
Assists participants in understanding as well as strategizing short- and long-term employment goals by utilizing the ELEVATE program as a means to achieve this.
Provides guidance and assistance to participants with the job application process, onboarding, and dealing with basic challenges of obtaining and maintaining employment. Delivers work supports in accordance with agency policy based upon participant need.
Responds to various inquiries from participants about the child support program. Refers questions to the ELEVATE Coordinator or appropriate caseworker, as necessary.
Enters and maintains case and participant information into the KIDS system.
Collects, analyzes and interprets data. Prepares, completes and submits reports regarding activities in a timely manner. High school diploma plus two years of child support enforcement experience and preferably experience in delivery of employment services; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Licenses and Certifications:
Ability to obtain notary public certification.Knowledge of general office procedures.
Knowledge of computerized software systems, internet access and database, spreadsheets, and word processing programs.
Knowledge of terms and forms used when establishing and enforcing child support.
Ability to examine and appraise documents and files for determining any required actions as it relates to job function.
Knowledge of employment services and labor market.
Ability to conduct workshops, presentations, and public speaking engagements to promote the program.
Ability to understand and follow complex oral and written instructions.
Ability to conduct interviews, interpret court orders, explain basic procedures, and obtain cooperation in difficult situations to facilitate the compliance of participants.
Ability to type at a minimum rate of 25 net words per minute.
Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
Ability to learn and apply the specialized knowledge and skills of the department as well as other community resource agencies.
Ability to utilize a variety of office equipment.
Ability to work independently, accept responsibility, and exercise independent judgment within the scope of defined duties and responsibilities.
Ability to establish and maintain effective working relationships with staff, attorneys, community and government agencies, participants and the general public.
Ability to communicate effectively both orally, whether over the phone or in person, and in writing.
Ability to plan and organize duties and responsibilities.
Ability to work the required hours of the position.
This is an LTE position which means there are no benefits given with the role. Identifies potentially eligible participants for enrollment in the ELEVATE program.
Conducts outreach by phone, text, email, mail, and in person to potential participants to provide information regarding the ELEVATE program and the child support enforcement process.
Promotes ELEVATE services offered through the grant which include but are not limited to job seeking skills, resume writing, interviewing skills, job leads, vocational and interest assessments, and co-parenting classes.
Schedules appointments for enrollment with potentially eligible participants.
Initiates outreach to employers by phone, email, mail and in person to market the ELEVATE program as well as participant skills.
Provides both individual as well as group presentations regarding the benefits of the ELEVATE program.
Serves as a liaison to develop and maintain strong partnerships with participants, case workers, community agencies and the contracted parenting provider.
Maintains an understanding of the child support program, in general, as well as services available through ELEVATE. Refers participants to other community resource agencies as necessary.
Assists participants in understanding as well as strategizing short- and long-term employment goals by utilizing the ELEVATE program as a means to achieve this.
Provides guidance and assistance to participants with the job application process, onboarding, and dealing with basic challenges of obtaining and maintaining employment. Delivers work supports in accordance with agency policy based upon participant need.
Responds to various inquiries from participants about the child support program. Refers questions to the ELEVATE Coordinator or appropriate caseworker, as necessary.
Enters and maintains case and participant information into the KIDS system.
Collects, analyzes and interprets data. Prepares, completes and submits reports regarding activities in a timely manner. High school diploma plus two years of child support enforcement experience and preferably experience in delivery of employment services; or any equivalent combination of education, training and experience which provides the necessary knowledge, skills and abilities.
Licenses and Certifications:
Ability to obtain notary public certification.Knowledge of general office procedures.
Knowledge of computerized software systems, internet access and database, spreadsheets, and word processing programs.
Knowledge of terms and forms used when establishing and enforcing child support.
Ability to examine and appraise documents and files for determining any required actions as it relates to job function.
Knowledge of employment services and labor market.
Ability to conduct workshops, presentations, and public speaking engagements to promote the program.
Ability to understand and follow complex oral and written instructions.
Ability to conduct interviews, interpret court orders, explain basic procedures, and obtain cooperation in difficult situations to facilitate the compliance of participants.
Ability to type at a minimum rate of 25 net words per minute.
Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
Ability to learn and apply the specialized knowledge and skills of the department as well as other community resource agencies.
Ability to utilize a variety of office equipment.
Ability to work independently, accept responsibility, and exercise independent judgment within the scope of defined duties and responsibilities.
Ability to establish and maintain effective working relationships with staff, attorneys, community and government agencies, participants and the general public.
Ability to communicate effectively both orally, whether over the phone or in person, and in writing.
Ability to plan and organize duties and responsibilities.
Ability to work the required hours of the position.