What are the responsibilities and job description for the Sales Representative / Account Manager / Customer Service Representative position at Brown Coach?
BUILD RELATIONSHIPS. DRIVE SALES. DELIVER EXCEPTIONAL CUSTOMER SERVICE.
Brown Coach Inc. is seeking an energetic, professional, and customer-focused individual to join our growing team as a Sales Representative / Account Manager / Customer Service Representative for our charter transportation division.
This role is ideal for candidates who enjoy building customer relationships, managing accounts, generating sales opportunities, and delivering outstanding service.
WHY THIS POSITION STANDS OUT
Competitive starting pay of $20-$25 per hour Performance-based incentive opportunities Career advancement within a growing transportation company Family-owned company culture Paid training and professional development Opportunity to build long-term customer relationships No cold-calling sales environment.
WHAT YOU'LL DO Sales & Business Development Respond to incoming sales inquiries and quote requests Convert leads into booked charter trips Develop relationships with new and existing customers Identify opportunities to expand business with current clients Generate repeat business through exceptional service Account Management
- Manage customer accounts from initial inquiry through trip completion Serve as the primary point of contact for assigned clients Maintain detailed customer records and communication history Build long-term relationships that encourage repeat bookings Customer Service Provide prompt and professional service via phone and email Answer customer questions and resolve issues efficiently Coordinate trip details and logistics with operations staff Ensure customers receive a positive experience before, during, and after service Booking & Reservations Prepare transportation quotes and proposals Schedule and confirm charter reservations Coordinate trip details with dispatch and operations teams Process customer documentation and payment information PREFERRED EXPERIENCE Sales Representative Account Manager Customer Service Representative Business Development Representative Inside Sales Representative Client Success Specialist Transportation Coordinator Reservation Agent Booking Specialist Travel Coordinator Hospitality Management Tourism and Travel Services Logistics and Operations Support QUALIFICATIONS Excellent communication and interpersonal skills Strong customer service mindset Ability to manage multiple priorities simultaneously Professional phone and email etiquette Strong organizational and problem-solving abilities Comfortable using Microsoft Office, email, CRM, and scheduling systems Self-motivated and goal-oriented Previous sales, account management, customer service, hospitality, travel, or transportation experience preferred BENEFITS Competitive hourly compensation Performance incentive opportunities Paid training Paid time off Health benefits Advancement opportunities Stable, family-oriented work environment.
- ABOUT BROWN COACH INC. Brown Coach Inc. is a trusted transportation provider serving schools, athletic programs, businesses, organizations, and communities throughout New York and the Northeast. Apply Today. Brown Coach Inc. is an Equal Opportunity Employer.
Pay: $41,600.00 - $52,000.00 per year
Work Location: In person
Salary : $41,600 - $52,000