Human Services Administrator (Residential Services - Broward Addiction Recovery Center)

Requirements And Preferences

The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Administrator with the Broward Addiction Recovery Center

Benefits Of Broward County Employment

High-Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan – Bi-weekly Premiums

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

The Broward Addiction Recovery Center (BARC) has been serving Broward County residents since 1973 and, with strong support from the Board of County Commissioners and the community, continues to expand services to meet the needs of adults affected by substance use and co-occurring disorders. In 2018, BARC opened its flagship “BARC Central,” a 48,900 sq. ft. LEED Gold Certified facility offering inpatient detoxification and withdrawal management, Medication Assisted Treatment (MAT), and Intensive Outpatient Programming (IOP). BARC provides a full continuum of care—including detoxification, residential, outpatient, intensive outpatient, and case management services—supported by a multidisciplinary team of medical, clinical, and support staff. Accredited by the Joint Commission and licensed by the Florida Department of Children and Families, BARC is recognized nationally for its innovative programs and award-winning facility.

General Description

Coordinates social/human services within a large geographic area of Broward County and manages multi-service regional human services facility/facilities.

Works independently, under limited supervision, reporting major activities through periodic meetings.

Minimum Education And Experience Requirements

Requires a Master's degree from an accredited college or university with major coursework in business, health or public administration, social sciences, human services, social work, psychology, counseling, or closely related field.

(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)

Requires four (4) years progressively responsible administrative experience in health care, human services, social services casework, or the provision of social services to children and families including at least two (2) years of supervisory and/or social service program administration experience.

Special Certifications And Licenses Required

Licensed professional (LCSW,LMFT,LMHC) or psychologist through the Florida Department of Health.

Must possess and maintain a valid Florida Class E drivers license for duration of appointment.

Preferences

• Doctorate from an accredited college or university with major coursework in business, health or public administration, social sciences, human services, or closely related field.
• Certified Clinical Trauma Professional (CCTP)
• Applicable Qualified Professional through the Florida Certification Board: such as CAP, MCAP, etc.
• Qualified Supervisor (renewable every 2 years by the Florida Department of Health)
• Certified WELLE Trainer
• Licensed as a Registered Nurse in the State of Florida
• Four (4) or more years Trauma Informed Experience
• Bilingual
  
  

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Coordinates social or human services within a large geographic area of Broward County and manages multi-service regional human services programs; provides supervision to subordinate staff; coordinates staff schedules and work assignments; completes staff?s performance reviews and evaluations.

Designs and implements systems to track and gather data for all required reports and program planning; prepares weekly, monthly and quarterly reports related to Performance Measures.

Consults, reviews, assesses and approves direct service interventions; reviews, transfers, encumbers and maintains Division budget; reviews and approves Request for Disbursement packets.

Develops and maintains collaborative relationships with profit, non-profit, and faith-based agencies, academic institutions, cities and community groups to identify and implement services to address individual, family and community needs and concerns.

Designs, implements and maintains a system to collect data to identify and analyze trends, for on-going program and service information for reports and planning, and to measure program outcomes, personnel performance and operational functions.

Assists in development of Division policies and operating procedures and special projects.

Develops, implements and recommends strategies to carry out Divisions goals and plans, and evaluates services/needs.

Directs the operations of the section including oversight of all contracts, personnel, and relationships with internal and external groups involved in planning, delivery and monitoring of programs and services.

Serves as staff liaison and provides administrative support to various boards and committees; prepares highly complex materials about County services, the local system of care, and state and national policy.

Develops plans to address community needs including launching new programs, and presents recommendations to the division, department, boards, committees and Commission; serves as the County's representative to high-level funder and stakeholder boards and councils and other groups to plan and evaluate systems of care.

Performs related work as assigned.

Specific Duties And Responsibilities May Include

• Daily operations: Responsible for the overall operation of the Residential facility and services.
• Program development: The administrator designs, implements, and evaluates the county's alcohol and drug abuse rehabilitation programs. This includes establishing program goals and service delivery methods to meet the needs of the community.
• Curriculum and Quality Assurance: Evaluates and refines the curriculum to ensure the ongoing effectiveness of evidence-based practices.
• Ensure regulatory compliance: Stay current on all federal, state, and local healthcare laws, including HIPAA, Joint Commission Standards and Department of Children and Families regulations.
• Policy and procedures: Assists in developing and implementing program policies and operating procedures to ensure compliance with federal, state, and county regulations.
• Manage personnel: Recruit, hire, train, supervise, all staff, including subordinate supervisors, therapists, and support personnel. Resolve personnel issues, address individual and unit morale and performance. Conduct regular supervision and complete annual performance reviews.
• Maintain records: Ensure that all patient and facility records are accurately maintained and kept confidential, including use of an electronic health record system.
• Compiles and presents various reports, including progress reports, statistical analyses, and compliance documentation, for both internal leadership and external regulatory agencies.
• Acts as an interdepartmental liaison, supports inter-agency collaboration, promotes community relations, responds to inquiries from the public, and represents the Division at meetings, town halls, and community outreach events.
• Complaint resolution: Addresses inquiries, complaints, and escalated issues from participants, providers, and the public.
• Emergency response: Responds to facility emergencies and initiates appropriate action, such as emergency referrals or internal crisis intervention.
  
  

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

• Business Insight
  
  

Applies knowledge of business and the marketplace to advance the organization's goals. Maintains ample, up-to-date business and industry knowledge in order to make sound decisions for the organization. Understands the policies and other external factors affecting the organization.

• Manages Complexity
  
  

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Offers penetrating questions to help others get to the heart of complex situations and find strong solutions. Uses a range of inputs to fully understand and solve problems.

• Decision Quality
  
  

Makes good and timely decisions that keep the organization moving forward. Ensures that people's decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Accepts workable decisions and also seeks better alternatives.

• Balances Stakeholders
  
  

Anticipates and balances the needs of multiple stakeholders. Shares stakeholder feedback while inspiring others to consistently seek input and learn from their internal and external stakeholders. Promotes an environment of high ethical standards and cross-cultural sensitivity in working with all stakeholders.

• Strategic Mindset
  
  

Seeing ahead to future possibilities and translating them into breakthrough strategies. Is a strong big-picture thinker; makes frequent, clear references to the organization's vision and strategy and the efforts required to drive them forward. Effectively integrates long-term opportunities and challenges with day-to-day activities.

• Optimizes Work Processes
  
  

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Encourages and rewards continuous improvement and quality outcomes. Equips others to handle day-to-day tasks effectively on their own. Integrates systems to improve quality and service.

• Ensures Accountability
  
  

Holds self and others accountable to meet commitments. Helps team hold each other accountable for goals, adherence to policies and procedures. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

• Manages Conflict
  
  

Handles conflict situations effectively, with a minimum of noise. Anticipates potential conflicts and addresses them early. Swiftly addresses behaviors leading to destructive conflict; gives guidance on how to handle these situations more successfully; builds greater understanding and appreciation despite conflict.

• Interpersonal Savvy
  
  

Relates openly and comfortably with diverse groups of people. Understands the nuances of group interpersonal dynamics and leverages this knowledge to achieve results. Investigates others' desires and concerns; strengthens connections by honoring people's priorities and passions.

• Communicates Effectively
  
  

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Engages diverse groups by communicating in a way that matches each group's preferences. Listens carefully and probes beneath the surface to gain richer insight on others' views.

• Organizational Savvy
  
  

Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Appreciates the main elements of the organizational culture and politics; gives others advice on how to operate effectively. Brings initiatives to the attention of those who can act as champions and advocates.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
  
  

Americans With Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.