Human Services Coordinator

JOB

The Broward County Board of County Commissioners is seeking qualified candidates for a Human Services Coordinator position in the Human Services Department's Family Success Administration Division.General DescriptionProvides advanced social case management, counseling, and/or coordination of services in an assigned human services program.Works under general supervision, independently developing work methods and sequences.Minimum Education and Experience RequirementsRequires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, or other closely related field based upon area of assignment.Requires one (1) year of direct client social case work/counseling in either an addiction/substance abuse treatment or mental health facility/program, crisis intervention or clinical setting, or in a community resource eligibility center based upon area of assignment.Special RequirementsDepending upon area of assignment, may be required to work nights/weekends/holidays. Special Certifications and LicensesRequired to have a valid Florida Class E Driver's License.Preferences*Masters Degree in a related field.*Bilingual in: English/Spanish.

EXAMPLE OF DUTIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.Provide holistic and comprehensive case management services, including intake, assessment, care, and discharge planning.Screen contacts/customers to determine eligibility for assistance in a fast-paced setting, including obtaining, reviewing, and verifying documents submitted to ensure compliance with Division policies and procedures.Analyze financial documents, formulate budgets, and calculate monthly income and expenses.Maintain a case load, including frequent customer contact and field visits.Connect customers with needed and available community resources.Create a record and input customer data in the electronic record system according to established time frames.Process requests for disbursement of funds for eligible customers.Conduct customer follow-ups.Participate in case staffings and consultations.Conduct outreach and networking services.Act as team lead as needed.Assist with collecting and reviewing applications for energy assistance (LIHEAP) as needed.Ensure that all forms are completed accurately and timely by customers and staff.Data entry into various information management systems.Prepare reports. Participate in professional development trainings/classes on an ongoing basis.Perform related work as assigned.

SUPPLEMENTAL INFORMATION

CompetenciesManages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.Decision QualityMakes good and timely decisions that keep the organization moving forward. Knows when to act independently and when to escalate issues. Integrates various inputs, decision criteria, and trade-offs to make effective decisions. Typically makes good independent decisions.Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.Ensures AccountabilityHolds self and others accountable to meet commitments. Tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments.Interpersonal SavvyRelates openly and comfortably with diverse groups of people. Recognizes even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.Nimble LearningLearns through experimentation when tackling new problems, using both successes and failures as learning fodder. Swiftly incorporates new concepts and principles into own expertise; skillfully uses these fresh insights to solve problems. Shares learning from own mistakes with others.Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations. Takes steps to adapt to changing needs, conditions, priorities, or opportunities. Understands the cues that suggest a change in approach is needed; adopts new behaviors accordingly.County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.