What are the responsibilities and job description for the Front Desk Staff position at Broward College?
Company Description Broward College, part of the Florida College System since 1959, is nationally recognized as one of the top community colleges in the United States. The College has repeatedly been honored as an Aspen Prize Finalist with Distinction, placing it among the top community colleges out of more than 1,000 institutions. Serving approximately 60,000 students each year, Broward College offers a wide range of certificates, associate degrees, and select bachelor’s degrees organized across eight career pathways. Its diverse community includes students and employees from more than 150 countries across multiple campuses, centers, and online programs in South Florida. Broward College is also recognized as a leading employer, with recent awards from Forbes, NISOD, and the Bell Seal for Workplace Mental Health.
Role Description The Front Desk Staff position is a temporary, on-site role located in Fort Lauderdale, FL. The individual in this role will greet and assist students, visitors, and employees, providing clear information and directing them to appropriate departments or resources. Daily responsibilities include answering and routing phone calls, managing a shared inbox, scheduling appointments, and maintaining an organized reception area. The role also involves handling basic data entry, verifying documentation, updating records in college systems, and supporting front office processes such as check-in procedures and form distribution. The Front Desk Staff will collaborate with campus departments to ensure a welcoming, responsive, and professional front-facing experience for all members of the College community.
Qualifications
Role Description The Front Desk Staff position is a temporary, on-site role located in Fort Lauderdale, FL. The individual in this role will greet and assist students, visitors, and employees, providing clear information and directing them to appropriate departments or resources. Daily responsibilities include answering and routing phone calls, managing a shared inbox, scheduling appointments, and maintaining an organized reception area. The role also involves handling basic data entry, verifying documentation, updating records in college systems, and supporting front office processes such as check-in procedures and form distribution. The Front Desk Staff will collaborate with campus departments to ensure a welcoming, responsive, and professional front-facing experience for all members of the College community.
Qualifications
- Strong customer service and receptionist duties skills, with the ability to warmly welcome and support a diverse population of students, staff, and visitors.
- Effective phone etiquette and communication skills, including clear verbal and written communication and professional call handling.
- Computer literacy, including comfort with email, calendars, data entry, and common office software (e.g., MS Office or similar tools).
- Ability to manage multiple tasks, prioritize in a busy front-desk environment, and maintain attention to detail and accuracy.
- High school diploma or equivalent required; prior front desk, administrative, or customer-facing experience in an educational or service setting preferred.
- Demonstrated reliability, punctuality, and professionalism, with the ability to maintain confidentiality and follow college policies and procedures.