What are the responsibilities and job description for the Parking & Event Manager position at Broward Center for the Performing Arts?
Job Details
Description
POSITION SUMMARY
The Parking & Event Manager oversees parking operations and supporting event logistics to ensure a safe, efficient, and positive experience for guests, staff, and partners. This role plays a critical part in the success of live events by managing traffic flow, coordinating parking staff, liaising with security, guest experience and operations teams, and implementing strategic plans for ingress and egress. The Parking & Event Manager leads efforts to enhance customer service, optimize parking revenue, and maintain compliance with safety and accessibility standards.
Essential Functions
Description
POSITION SUMMARY
The Parking & Event Manager oversees parking operations and supporting event logistics to ensure a safe, efficient, and positive experience for guests, staff, and partners. This role plays a critical part in the success of live events by managing traffic flow, coordinating parking staff, liaising with security, guest experience and operations teams, and implementing strategic plans for ingress and egress. The Parking & Event Manager leads efforts to enhance customer service, optimize parking revenue, and maintain compliance with safety and accessibility standards.
Essential Functions
- Oversee daily operations of the 900-space garage and 300-space valet lot.
- Coordinate parking logistics for performances, special events, and peak downtown activity.
- Develop and implement traffic flow plans, signage strategies, and contingency protocols.
- Ensure a welcoming and efficient parking experience for guests, artists, staff, and downtown visitors.
- Resolve escalated customer service issues and implement feedback-driven improvements.
- Collaborate with guest experience and security teams to enhance overall patron experience.
- Review and analyze parking revenue reports, occupancy trends, and operational costs.
- Assist in budgeting, forecasting, and financial planning related to parking operations.
- Track and report KPIs, including garage utilization, valet turnover, and customer satisfaction.
- Ensure compliance with local regulations, ADA requirements, and safety standards.
- Coordinate emergency response plans and training with third-party teams.
- Maintain documentation of incidents, maintenance needs, and operational updates.
- Collaborate with internal departments, including venue production, security, guest experience, marketing, ticketing teams to contribute to and execute event-day services and operations.
- Complete additional duties as assigned
- Customer focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies, and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
- Familiarity with parking technologies, access control systems and valet operations.
- Capable of maintaining an on-site presence at designated work locations, ensuring consistent attendance and punctuality, and accommodating a flexible work schedule that may include nights, weekends, and holidays as required.
- Ability to manage third-party vendors and contractors.
- Strong management, communication and problem solving skills.
- Skilled in navigating multiple software platforms and Microsoft Office applications concurrently.
- Effective communicator in English, both written and verbal, Spanish fluency preferred.
- Strong leadership and problem-solving skills
- Ability to perform under pressure in a fast-paced, dynamic environment.
- None.
- A minimum of 1 year of experience in parking operations, facility management, transportation logistics or a demonstrated record of success in related field.
- AA/AS Degree or Higher preferred or equivalent combination of training and experience.
