Cloud Solutions Engineer I

Job Title: Cloud Solutions Engineer I

FLSA Status: Exempt

Job Family: Information Technology

Department: Tech Support

Location: Corporate Office (Fort Wayne, IN)

JOB SUMMARY
Responsible for the administration, support, adoption, and continuous improvement of the Microsoft 365 ecosystem. Provides technical support, user enablement, and operational stewardship to ensure secure, reliable, and effective cloud-based productivity services that support organizational goals.

POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Build upon current administration and maintenance of Microsoft 365 apps (Outlook, Word, Excel, OneDrive, Stream, Forms, Teams, etc.), Power Platform, and/or Atlassian software products to ensure consistent and sustainable service to the business.
• Coordinate with the department team to ensure awareness of updates, newly available integrations, opportunities, and potential limitations of service in products.
• Collaborate with subject matter experts across the enterprise to ensure current and future cloud-based productivity applications are effectively utilized, understood, and leveraged.
• Provide support for cloud-based productivity applications including feature research, needs analysis, solutions definition, governance, security, and training, in alignment with IT strategy and the business objectives of the enterprise.
• Serve as the first point of contact for constituents who utilize Atlassian and/or Microsoft 365 cloud products, displaying a commitment to providing excellent customer service in all interactions through professional verbal and written communication.
• Deliver prompt, courteous, and accurate follow-up to tickets and support calls through either completion or escalation.
• Participate in product testing, tool building, and piloting new projects.
• Create and lead an evolving coordinated training program for user groups on best practices in applications and technology through various delivery modalities.
• Contribute to the administration, support, implementation, and maintenance of the corporate CRM and custom applications and related processes.
• Assist users to identify needs and opportunities to improve application configuration, management, and delivery.
• Assist with unit testing, integration testing and user acceptance testing prior to production deployments.
• Create, maintain, and present technical documentation relating to deployed solutions and configurations.
• Complete other projects as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Demonstrate ability to effectively communicate, collaborate, and interact with coworkers and teams.
• Demonstrate working knowledge of platform administration concepts such as configuration, deployment, permission, security structures, etc.
• Possess strong detail orientation.
• Demonstrate problem-solving and critical-thinking skills.
• Must be flexible and adaptable to handle shifting needs, evolving priorities, and urgent situations that arise.
• Possess excellent time management skills and an ability to work in a deadline-driven environment.
• Effectively interface with external contacts, Brotherhood employees, managers, and department staff members.

EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications

• Must have an Associate’s degree in an Information Systems related field or equivalent degree.
• Must have one to two years of experience working with hardware, software, and/or communication networking or infrastructure issues.
• Information Technology Certifications (Microsoft, CompTIA, IBM, etc.) are desired.
• Willingness to acquire elementary insurance knowledge.

Terms and Conditions

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.

Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains “at-will”.