What are the responsibilities and job description for the IT User and System Supporter 1 position at Brose Group?
As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.
Your Tasks
Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.
Your Tasks
- Consults with IT Manager team to analyze computer system requirements for information and functional operations, to manage scope and priority of projects, and to discuss system capability, capacity and system availability.
- Manages the development, implementation, installation, and operation of information and functional systems for the organization.User support for all IT standard related issues, installations or request under the Brose service catalog and IT Scope.
- Manages service level agreements according to the SLAs with internal customers.
- Implements, and monitors information systems policies and controls to ensure data accuracy, security, and legal/regulatory compliance.
- Responsible for IT inventory at the site, support of IT hardware, related maintenance tasks, and lifecycle management to control costs and minimize impact from failures.Tests disaster recovery plans to ensure reliable IT service and availability
- Considers all valid Procedures, Job Instructions, and Organizational Instructions and ensures alignment with Brose IT Strategy and compliance with IT security and operational guidelines.
- Collaborate to ensure new applications are compatible with existing infrastructure (servers, networks, storage).
- Work together to troubleshoot integration issues between applications software and hardware.
- Coordinate on deploying new applications, including installation, configuration, and updates.
- Jointly monitor application performance and infrastructure health, resolving issues as they arise.
- Develop secure applications and work with IT engineers to implement proper access controls.
- Regularly review user permissions and patch vulnerabilities in both software and infrastructure.
- Maintain clear documentation for application features, deployment steps, and troubleshooting.
- Concept, Design and development of web-based solutions
- Project management
- SAP development
- After Care for new software tools
- Maintain and update web apps to secure the company date
- Optimize existing solutions
- Documentation and training for new solutions
- 4 years of job experience in organization and Information Systems Management
- Excellent understanding of information and telecommunication techniques and of the manufacturing and support organization at the location
- Profound knowledge of PC installations, software/hardware, network management and client/server solutions
- In addition, the individual shall have knowledge of:
- Microsoft Software
- Basic Cisco switches administration (VLANs assignment)
- Knowledge of SAP preferred
- Server installation
- Yealink configuration
- Vsphere ESXI
- Crowstrike Application
- Honeywell terminals configuration and support
- Barcode/Thermal Printers
- Teams Video Conference Equipment
- Active directory
- File system and user account administration
- Database knowledge/SQL
- Network topology knowledge
- Network cabling support
- PLC knowledge preferred
- 1st level support for Cisco Equipment configuration
- SAP 1st level support trouble shooting
- IIS
- Python
- ASP.net
- Visual Studio
- VB scripting
- LDAP
- Powershell
Brose offers a high-tech work environment and a wide range of benefits. Along with competitive performance-based compensation and health insurance, our employees also benefit from attractive social and family-oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.
- Benefits package may vary slightly per location