What are the responsibilities and job description for the Patient Service Representative position at BrookWell Infusion?
Description of Responsibilities
The Patient Service Representative shall promote a high level of customer service. They shall cultivate
a safe and caring environment always acting in the best interest of patients. They are responsible to
assist patients in scheduling and registering for appointments, to receive and document accurate
information from patients, answer incoming phone calls, record phone messages, direct calls to
appropriate personnel, request medical records and represent BrookWell Health in an ethical and
compassionate manner.
Reporting Relationship
Director of Patient Care; Family Nurse Practitioners
Scope of Supervision
None
Responsibilities of the Patient Service Representative include the following
1. Greet and check in patients with a gracious and helpful attitude
2. Assist patients with paperwork needs, completion of registration process and verification of benefits
3. Schedule patients promptly while communicating with all staff to ensure efficient patient flow
4. Help escort patients to treatment area placing them in a comfortable environment
5. Collect copays and receive payments from patients accurately
6. Receive and enter orders accurately and completely
7. File records and documents, such as chart notes, labs, diagnostic tests, and other information
accurately and in a timely manner
8. Facilitate open and closing procedures including, but not limited to, turning on lights, music, water
wall, televisions, tablets, etc…
9. Maintain cleanliness of office, reception, waiting area, restrooms and break area including trash
removal
10. Stock and restock patient treatment, patient refreshment area and provider break area
11. Assist provider and other personnel with cleaning treatment areas throughout and at the end of the
day including trash removal
12. Support other personnel with medical and non-medical supply order requirements
13. Assist with audits and quality assurance functions.
14. Reporting to the partners or their designee in a prompt, efficient manner with the proper
disposition. This may include participation in routine management meetings, training oversight,
reporting, and coordination with other departments or personnel.
15. Other projects, activities, or responsibilities assigned at the discretion of the partners or their
designee.
Minimum Qualifications
1. Bachelor’s degree or equivalent experience preferred
2. Computer literacy, including knowledge of software applications and familiarity with MS Office,
electronic health records, internet, and mobile applications
3. A friendly personality with good people skills including team collaboration
4. Excellent written communication skills
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee
to successfully perform the essential functions in this job description:
1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.
2. Good hand-eye coordination and the ability to lift up to at least 25 pounds.
The Patient Service Representative shall promote a high level of customer service. They shall cultivate
a safe and caring environment always acting in the best interest of patients. They are responsible to
assist patients in scheduling and registering for appointments, to receive and document accurate
information from patients, answer incoming phone calls, record phone messages, direct calls to
appropriate personnel, request medical records and represent BrookWell Health in an ethical and
compassionate manner.
Reporting Relationship
Director of Patient Care; Family Nurse Practitioners
Scope of Supervision
None
Responsibilities of the Patient Service Representative include the following
1. Greet and check in patients with a gracious and helpful attitude
2. Assist patients with paperwork needs, completion of registration process and verification of benefits
3. Schedule patients promptly while communicating with all staff to ensure efficient patient flow
4. Help escort patients to treatment area placing them in a comfortable environment
5. Collect copays and receive payments from patients accurately
6. Receive and enter orders accurately and completely
7. File records and documents, such as chart notes, labs, diagnostic tests, and other information
accurately and in a timely manner
8. Facilitate open and closing procedures including, but not limited to, turning on lights, music, water
wall, televisions, tablets, etc…
9. Maintain cleanliness of office, reception, waiting area, restrooms and break area including trash
removal
10. Stock and restock patient treatment, patient refreshment area and provider break area
11. Assist provider and other personnel with cleaning treatment areas throughout and at the end of the
day including trash removal
12. Support other personnel with medical and non-medical supply order requirements
13. Assist with audits and quality assurance functions.
14. Reporting to the partners or their designee in a prompt, efficient manner with the proper
disposition. This may include participation in routine management meetings, training oversight,
reporting, and coordination with other departments or personnel.
15. Other projects, activities, or responsibilities assigned at the discretion of the partners or their
designee.
Minimum Qualifications
1. Bachelor’s degree or equivalent experience preferred
2. Computer literacy, including knowledge of software applications and familiarity with MS Office,
electronic health records, internet, and mobile applications
3. A friendly personality with good people skills including team collaboration
4. Excellent written communication skills
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee
to successfully perform the essential functions in this job description:
1. The employee is regularly required to stand, walk, and sit, as well as talk and hear.
2. Good hand-eye coordination and the ability to lift up to at least 25 pounds.