What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE position at State of Franklin Healthcare Associates?
Who We Are
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
Primary Responsibilities
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
Experience
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
What We Offer
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.
Primary Responsibilities
- Review demographics, insurance, and provider information, and update records accordingly.
- Instruct new patients to complete all required paperwork and create new accounts in the computer system.
- Obtain a copy of the patient's insurance card and driver's license.
- Update the electronic medical record system (EMR) and take patients' photos.
- Provide the patient with the SOFHA payment and privacy policy.
- Answer patient questions and concerns.
- Schedule/Reschedule patient appointments.
- Collect payment and notate on the patient encounter form.
- Route telephone calls and record/deliver messages accordingly.
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
Experience
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
What We Offer
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:
- Company Provided Life and Accidental Death and Dismemberment Insurance
- Company Provided Long Term Disability Insurance
- Employee Stock Ownership Plan
- 401(k) Company Contributions
- Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
- Company match in Health Savings Account Plans (restrictions apply)
- Vacation, Personal, Sick and Holiday Time Off
- An array of team member perks and discounts
- Tuition Assistance Programs
- And more!