What are the responsibilities and job description for the BDC Service Appointment Coordinator position at Brooksville Ford?
BDC Service Appointment Coordinator
Brooksville Ford is a leading automotive dealership committed to providing an exceptional service experience. We provide a positive, professional work environment, with career advancement opportunities, and the best training in the industry.
Job Summary
We’re in need of a friendly and organized BDC Service Appointment Coordinator to join our team. In this role, you’ll be the first point of contact for our service department – helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.
Responsibilities:
- Answer incoming service calls and make follow-up calls.
- Respond to internet service lead requests.
- Schedule and confirm appointments for vehicle service.
- Follow-up after service completion to ensure customer satisfaction.
- Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the database.
- Work closely with service advisors to pass along important customer details.
- Comply with all company policies, procedures and safety standards.
- Other duties as assigned.
Qualifications:
- Excellent communication and customer service skills.
- Professional, well-groomed personal appearance.
- Basic understanding of vehicle service is helpful.
- Ability to multitask and stay organized in a fast-paced setting.
- Familiar with computers and dealership in house software.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Employee Discounts on Parts and Service Repairs
- Aggressive Employee Referral Program with Bonus Opportunities
You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.
