What are the responsibilities and job description for the Help Desk Technician position at Brooksource?
Part Time Help Desk (Tier 1 Support)
- Where: Indy Airport
- Shift: Sunday: 6:30-10am AND picks back up from 2-5pm
- Pay: $20/hr
- Start Date: June
- Expect this to run through end of '26 and potentially beyond
Junior Help Desk Technician
Overview
The Junior Help Desk Technician provides first-level technical support to end users, resolving common hardware, software, and access-related issues. This role is ideal for someone early in their IT career who is eager to learn, customer-focused, and comfortable troubleshooting basic technology problems in a fast-paced environment.
Key Responsibilities
- Serve as the first point of contact for IT support requests via phone, email, or ticketing system
- Diagnose and resolve basic hardware, software, and network connectivity issues
- Assist with account setup, password resets, and access requests (Active Directory, email, applications)
- Document issues, resolutions, and troubleshooting steps in the ticketing system
- Escalate complex or unresolved issues to Tier 2 or specialized support teams
- Support onboarding and offboarding by setting up and collecting IT equipment
- Follow standard operating procedures and contribute to knowledge base documentation
Required Qualifications
- 0–2 years of IT support, help desk, or customer service experience
- Basic understanding of Windows and/or macOS operating systems
- Familiarity with common productivity tools (Microsoft 365, email, VPNs, printers)
- Strong communication and customer service skills
- Ability to follow troubleshooting steps and document work clearly
- Willingness to learn new technologies and processes
Preferred Qualifications (Nice to Have)
- Exposure to ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Basic knowledge of Active Directory or endpoint management tools
- CompTIA A or similar entry-level IT certification (or actively pursuing)
- Experience supporting users in a corporate or academic environment
Work Environment
- Fast-paced, team-oriented support environment
- Mix of desk-based troubleshooting and hands-on device support
- On-the-job training and mentorship provided
Why This Role
- Strong entry point into IT and technical support
- Opportunity to build foundational troubleshooting and customer-facing skills
- Clear growth path to Tier 2 support, systems administration, or IT specialization
Salary : $20