What are the responsibilities and job description for the Help Desk Support Specialist position at Brooksource?
IT Workstation Support I
- Hartsville, SC
- 12 month contract with potential for extension or full-time conversion.
- Work authorization required now and in future. No visa sponsorship available.
- No Corp-to-Corp or 1099 arrangements. W-2 only.
Brooksource is searching for Workstation Support to join our Fortune 500 Energy & Utilities
Client. This role involves providing hands-on desktop support, troubleshooting hardware and
software issues, and assisting end users with both PC and iOS devices in a critical operational
environment. Due to site access requirements, candidates must be eligible to obtain a full nuclear badge and comply with federal regulations. This position follows a 4x10 schedule (Monday-Thursday).
Responsibilities will include:
- Installs, changes, and repairs minor problems of personal computer hardware and software systems, and gives technical assistance and training to system users.
- Answers client’s inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation.
Desired Qualifications:
- iOS experience in addition to PC experience
- Excellent working knowledge of personal computers and peripherals
- Excellent communication skills
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.