End User Support Specialist

Job Title: Senior End User Computing Engineer (Mac)

Company: Broadcast Media/Entertainment Client

Work Model: Hybrid; 3 days on site, 2 remote

Location: New York City Metro Area

Engagement: Long-term W2

Compensation: $60-$70/hr. (DOE)

As a Brooksource consultant working directly with our client, you will be a W2 employee with full-time 40-hour work week. Comprehensive benefits (health, vision, dental), paid holidays, & sick time accrual is available to all employees on contract.

The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with...

• Deep MDM expertise (Jamf Pro and Microsoft Intune), Apple Business Manager experience, software troubleshooting skills, some development experience, and strong systems administration skills.
• Experience designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience.
• Addressing gaps and improving engineering services and the delivery of devices.
• Automating away manual processes to increase reliability and reduce operational costs.
• Tracking down defects and generating innovative solutions to improve reliability and availability.

BASIC REQUIREMENTS:

• 5 years of experience in macOS end user computer engineering and administration in a large-scale enterprise environment
• Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts).
• Experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE)
• In-depth knowledge of macOS, iOS, and tvOS and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience
• Proficient in scripting languages such as Bash, Python, AppleScript, Perl or zsh for automation and custom workflows
• Strong knowledge of macOS internals, security frameworks, and MDM protocols• Strong business acuity, including understanding and practical application of relevant market/industry trends

Must meet minimum certification requirements and have attained either of these certificates:

• Minimum: Jamf 200
• Preferred: Jamf 300

PREFERRED QUALIFICATIONS:

• Hands-on experience configuring and managing Microsoft Intune for macOS
• Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.)
• Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX
• Experience with endpoint detection & response (EDR) tools such as CrowdStrike
• Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols

RESPONSIBILITIES:

Device Management Solutions:

• Develop and manage solutions using Jamf Pro, Microsoft Intune, and other tools.
• Handle the lifecycle of macOS devices including provisioning and decommissioning.

Automation and Scripting:

• Create automation scripts and policies for device onboarding, updates, and compliance enforcement.

Security and Compliance:

• Partner with security teams to enforce security baselines Implement best practices for endpoint protection

Technical Support and Troubleshooting:

• Resolve issues related to macOS hardware, software, and enterprise tools.
• Provide technical guidance to junior engineers and IT support teams.

Monitoring and Documentation:

• Monitor system performance and generate reports.
• Document processes and procedures.

Collaboration and Vendor Relations:

• Collaborate with internal and external partners, including vendors.
• Stay updated with macOS updates and changes.

Project Management:

• Manage various projects related to device management, including testing and deployment.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.