Artificial Intelligence Engineer

As an Agentic AI Automation Engineer, you will be a foundational member of our new SRE-focused team, responsible for designing and delivering intelligent automation that improves system resilience, reduces operational toil, and accelerates incident response. This role centers on building agentic AI solutions that can proactively observe system behavior, reason over signals, recommend or execute actions, and continuously improve operational workflows.

You will help evolve traditional automation into autonomous and semi-autonomous operational workflows that detect, diagnose, and remediate issues before they impact our members. By combining observability platforms like Dynatrace, modern APIs, scripting, and AI-enabled orchestration patterns, you will create closed-loop solutions that enhance reliability at scale.

Key Responsibilities

• Identify high-value opportunities to apply agentic AI and intelligent automation across operational processes, incident management, diagnostics, and service health monitoring.
• Design, build, and maintain AI-enabled automation workflows, agents, and orchestration services that support proactive system management and self-healing capabilities.
• Leverage telemetry, event streams, APIs, and integrations from platforms such as Dynatrace to create context-aware, event-driven automation.
• Develop solutions that automate issue detection, root cause investigation, remediation of common failure patterns, and system health validation.
• Build workflows that can combine observability data, runbooks, historical incident patterns, and operational context to support intelligent decision-making.
• Partner with SREs, platform teams, and application teams to embed agentic automation into day-to-day operations and reliability practices.
• Define guardrails, approvals, and governance patterns for safe use of AI-driven and autonomous remediation in production environments.
• Document automation designs, usage patterns, and operational controls, and help upskill team members on agentic AI capabilities and best practices.

Required Qualifications

• 5 years of experience in software engineering, platform engineering, automation engineering, or a related technical role.
• Strong proficiency in at least one scripting or programming language such as Python, PowerShell, Go, or JavaScript.
• Experience building automation using frameworks and tools such as Ansible, Terraform, Rundeck, or similar platforms.
• Hands-on experience with REST APIs, system integrations, and event-driven architectures.
• Experience working in a cloud environment such as Azure, AWS, or GCP.
• Demonstrated ability to design automation that improves reliability, scalability, and operational efficiency.

Preferred Qualifications

• Experience with AIOps, observability, and telemetry platforms, with Dynatrace strongly preferred.
• Background in Site Reliability Engineering (SRE), DevOps, or platform operations.
• Familiarity with CI/CD pipelines and tools such as Jenkins or Azure DevOps.
• Experience developing or integrating agentic AI, LLM-based workflows, AI copilots, or autonomous operational tooling.
• Familiarity with concepts such as tool-using agents, retrieval-augmented workflows, reasoning over operational data, human-in-the-loop approvals, and closed-loop remediation.
• Experience applying AI responsibly in enterprise environments, including governance, observability, and safety controls for automated actions.

Role Impact

In this role, you will help shape the next generation of operational excellence by moving beyond static automation toward intelligent, agentic systems that can understand context, take action, and improve service reliability with greater speed and precision.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.