Surgical Coordinator

Title: Surgical Coordinator

Location: Plano & Las Colinas

Essential Duties And Responsibilities – Surgery Counselor

• Educates patients on surgical procedures and intraocular lens (IOL) options as recommended by the ophthalmologist, ensuring patient understanding and informed decision‑making.
• Provides accurate financial estimates and explains insurance benefits, coverage limitations, and out‑of‑pocket costs associated with surgery.
• Schedules and coordinates pre‑operative appointments, surgical procedures, and post‑operative visits, ensuring accuracy, efficiency, and continuity of care.
• Reviews and discusses pre‑operative and post‑operative care instructions with patients to promote safe and successful surgical outcomes.
• Explains surgical consents thoroughly and ensures all required consent forms are completed and signed before surgery.
• Follows up on required medical clearances and pre‑operative testing to ensure patients are cleared and prepared for surgery.
• Answers patient questions and responds to incoming phone calls in a timely, professional, and compassionate manner.
• Communicates and shares surgery orders, histories & physicals (H&Ps), and required documentation with the Ambulatory Surgery Center (ASC) to ensure surgical readiness.
• Works collaboratively with physicians and clinical staff to meet or exceed established capture rate and conversion rate goals.
• Actively manages patient recalls and follow‑up outreach to increase surgical capture rates.
• Maintains accurate documentation in the electronic medical record (EMR) in compliance with practice policies.
• Performs additional duties as assigned to support practice operations and patient care.
• Travel to the Las Colinas location as needed.
• This is an in-office position; remote work is not available.
  
  
  

Education / Experience:

• High School Diploma or Equivalent
• Minimum of one (1) year experience in a medical setting, ophthalmic experience preferred
• Sales experience preferred
  
  
  

Travels between Plano and Las Colinas locations as needed.

Working hours:

Regular weekly schedule will be 8:30 AM to 5:30 PM Monday thru Friday. Sometimes these hours may vary to accommodate clinic duties.

Physical Requirements:

This role requires the ability to sit, stand, and use a computer for extended periods, as well as frequent communication via phone and in person, occasional walking between work areas, and travel between office locations as needed.