What are the responsibilities and job description for the Temporary Shop Sales Associate position at Brooklyn Museum?
Museum Overview
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.
We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.
About The Role
As a Shop Sales Associate at the Brooklyn Museum, you will be a key part of our visitor experience, representing the Museum through exceptional customer service in our retail space. This temporary, part-time position supports the Museum’s Monet and Venice exhibition, running through February 1, 2026. You will play a critical role in welcoming visitors, assisting with purchases, restocking merchandise, and ensuring the shop is inviting and well-organized.
The ideal candidate brings a passion for retail and the arts, has a strong customer-service mindset, and thrives in a fast-paced, team-oriented environment. This role involves both front-of-house interaction and behind-the-scenes attention to detail—whether helping a guest find the perfect gift, handling transactions efficiently, or supporting inventory and online orders. You’ll be part of a collaborative team working to enhance the overall Museum experience through the Brooklyn Museum Shop.
Responsibilities:
Reports to: Director of Visitor Services
Hourly Rate: $24.00/hour
Position type: Part-time, temporary
FLSA status: Non-exempt
Union status: Union - UAW Local 2110
Term: November 5, 2025 – February 1, 2026
Schedule: 3–4 shifts per week, Wednesday through Sunday. Weekend availability required. Hours may vary based on special events in the Museum.
The Brooklyn Museum is a world-renowned cultural institution dedicated to preserving and showcasing art, history, and heritage. Our mission is to bring people together through art and experiences that inspire celebration, compassion, courage, and the will to act. Our vision is to serve as an institution where art is a powerful force for personal transformation and social change. Celebrating our differences and learning about our diverse communities through our collections, exhibitions, and programming is the core of who we are and what we do.
We are committed to creating and cultivating a community of talented, passionate people who are inspired to make the Museum an important hub of community activity and a great global destination. Our staff have the opportunity to grow their professional skills and work collaboratively with colleagues they admire and respect.
About The Role
As a Shop Sales Associate at the Brooklyn Museum, you will be a key part of our visitor experience, representing the Museum through exceptional customer service in our retail space. This temporary, part-time position supports the Museum’s Monet and Venice exhibition, running through February 1, 2026. You will play a critical role in welcoming visitors, assisting with purchases, restocking merchandise, and ensuring the shop is inviting and well-organized.
The ideal candidate brings a passion for retail and the arts, has a strong customer-service mindset, and thrives in a fast-paced, team-oriented environment. This role involves both front-of-house interaction and behind-the-scenes attention to detail—whether helping a guest find the perfect gift, handling transactions efficiently, or supporting inventory and online orders. You’ll be part of a collaborative team working to enhance the overall Museum experience through the Brooklyn Museum Shop.
Responsibilities:
- Deliver exceptional customer service by engaging proactively with visitors to provide product recommendations and create a welcoming, memorable shopping experience.
- Maintain a professional, positive presence on the sales floor, supporting a team-oriented and guest-first environment.
- Operate POS systems to complete transactions, including cash handling, opening/closing registers, and keeping accurate records.
- Replenish merchandise, organize, and deep clean the shop space daily, ensuring displays are clean, signed, well-lit, and visually appealing
- Fulfill online orders promptly and accurately.
- Stay informed about Museum programming and exhibitions to better assist guests and connect them with related products.
- Attend product/vendor trainings and staff meetings to stay current on merchandise knowledge and customer service practices.
- Adhere to retail zoning and scheduling assignments, supporting smooth operations across shifts.
- Support Shop leadership in maintaining floor standards and addressing customer concerns.
- Uphold all Brooklyn Museum Shop policies and standards while contributing to a holistic visitor experience.
- Assist with inventory counts as necessary
- Perform other duties as assigned to support Shop and Museum operations.
- At least one year of retail sales experience, preferably in a museum or gift shop setting
- Experience with POS systems and cash handling
- Strong customer service skills in a fast-paced environment
- Ability to lift up to 30 lbs and perform physical tasks as needed
- Ability to communicate clearly and courteously with a diverse public
- Strong organizational and multitasking skills
- Ability to uphold Museum policies in a respectful and professional manner
- Weekend availability and schedule flexibility
- Fluency in a language other than English encouraged
- Familiarity with museum retail environments or art-related merchandise
Reports to: Director of Visitor Services
Hourly Rate: $24.00/hour
Position type: Part-time, temporary
FLSA status: Non-exempt
Union status: Union - UAW Local 2110
Term: November 5, 2025 – February 1, 2026
Schedule: 3–4 shifts per week, Wednesday through Sunday. Weekend availability required. Hours may vary based on special events in the Museum.
Salary : $24
