What are the responsibilities and job description for the Host/Hostess position at Brookfield Country Club?
Job Title: Host/Hostess
Location: Brookfield Country Club
Position Type: Part-Time
About Us:
Brookfield Country Club is dedicated to providing an exceptional dining and hospitality experience for our members and guests. We pride ourselves on offering a welcoming and professional atmosphere, where top-notch service is at the heart of everything we do. We are looking for a friendly, organized, and professional Host/Hostess to join our team and help ensure our guests have an outstanding experience.
Position Overview:
As a Host/Hostess at Brookfield Country Club, you are the first impression that someone has when entering the clubhouse. You will be responsible for greeting and seating our members and guests, managing reservations, answering phone calls, and assisting with various tasks to ensure a smooth and efficient service during the day and dinner shifts. Your role is essential in setting the tone for a positive dining experience for all who visit.
Key Responsibilities:
- Greet and welcome all members/guests in a polite and friendly manner.
- Manage the reservation book, ensuring all bookings are accurately recorded and organized.
- Answer phone calls promptly, assisting members with reservations, inquiries, and general information.
- Seat tables in a timely and efficient manner, considering seating preferences and dining arrangements.
- Assist with resetting tables for dinner service, ensuring cleanliness and readiness for the next members.
- Organize and manage the floor plan, ensuring proper table assignments and coordination with servers.
- Communicate effectively with the food and beverage director, servers, and other staff to ensure smooth service.
- Maintain an organized and clean work environment, including the host stand and reservation areas.
- Assist in other duties as needed to support restaurant operations.
Qualifications:
- Previous experience as a host/hostess or in customer service is a plus but not required.
- Excellent verbal communication skills and a polite, professional demeanor.
- Ability to work in a fast-paced environment while remaining calm and organized.
- Strong attention to detail, with the ability to multi-task and prioritize.
- Flexibility to work evenings, weekends, and holidays as needed.
- Knowledge of reservation software is a plus but not required.
- A positive attitude and a commitment to delivering excellent customer service.
Brookfield Country Club is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Part-time
Pay: $18.00 - $30.00 per hour
Work Location: In person
Salary : $18 - $30