What are the responsibilities and job description for the Business Development Center (BDC) Agent position at Brookfield Chrysler Dodge Jeep Ram?
Job Summary
Brookfield Chrysler Dodge Jeep RAM (Operated by Johnson Automotive Group) is growing, and we are looking for a motivated, energetic BDC Agent to join our team.
If you are competitive, organized, comfortable on the phone, and enjoy helping people, this could be a great opportunity to build a career with a growing automotive organization.
Our BDC team is a critical part of our sales operation. Your job is simple: connect with customers, create relationships, set appointments, follow up, and help get customers through the door.
What You'll Do
- Respond quickly and professionally to internet, phone, and other customer leads
- Make outbound calls, texts, and emails to customers
- Follow up consistently with unsold customers, previous customers, service customers, and prospects
- Set qualified appointments for the sales team
- Confirm appointments and maximize show rates
- Maintain accurate and detailed customer information in the CRM
- Work daily follow-up lists and assigned leads
- Communicate professionally with customers throughout the buying process
- Identify customer needs and match them with the appropriate sales professional
- Work closely with Sales Managers and Sales Consultants
- Track your activity, appointments, shows, and results
- Deliver an exceptional customer experience from the first contact
What We're Looking For
We want someone who is:
- Highly motivated and competitive
- Confident and comfortable talking with customers
- Positive, energetic, and personable
- Organized and disciplined with follow-up
- Comfortable making a high volume of calls
- A strong communicator
- Computer and CRM proficient
- Reliable and professional
- Goal-oriented and motivated by performance
- Able to work independently while being a strong team player
Automotive experience is preferred, but not required. We will train the right person.
What Success Looks Like
A successful BDC Agent doesn't wait for customers to call.
You will be expected to:
Respond quickly.
Follow up consistently.
Set appointments.
Get customers to show.
Create opportunities for our sales team.
Your performance will be measured by activity, contact rates, appointments set, appointment show rates, sold customers, and overall contribution to the dealership.
Why Johnson Automotive Group?
We are a growing automotive organization with a strong commitment to our people, our customers, and our community.
We believe in "New Ownership. New Experience." That means creating a different experience for our customers—and for our employees.
You will have the opportunity to work with an experienced leadership team, receive training and support, and grow with an organization that is committed to doing things the right way.
Compensation & Benefits
- Competitive hourly/base compensation plus performance-based incentives
- Opportunity to earn additional income based on appointments and results
- Paid training
- Employee vehicle purchase benefits
- Career advancement opportunities
- Professional and supportive work environment
- Opportunities for advancement within the dealership and Johnson Automotive Group
The Ideal Candidate
If you are the type of person who doesn't give up after one call, takes ownership of your results, enjoys winning, and genuinely likes helping people, we'd like to meet you.
Apply today and join Johnson Automotive Group.
Johnson Automotive Group is an equal opportunity employer.
Apply in person at 1845 Pipestone Rd, Benton Harbor, MI 49022
Email your resume to michael.stafford@wvcdeals.com
No phone calls please.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $17