Inside Sales Manager

Title: Inside Sales Manager

Location: East Rutherford, NJ

About Us:

Brookaire Company has been serving the HVAC Industry since 1974. We are dynamic, fast-paced, and customer oriented. As one of the top resources to find HVAC Air Filters and Belts, we constantly strive to understand our customer’s needs, and position our products and services to meet those needs. Brookaire’s employees are committed to a culture of continuous improvement, in view of meeting the high demands of our customers.

Your Tasks and Responsibilities:

We are seeking an Inside Sales Manager who owns the performance, structure, and daily execution of the Inside Sales Team, including Account Managers, Inside Sales Representatives, and Customer Care. This role is fully responsible for customer service standards, team leadership, staffing needs, reporting, and ensuring the department consistently meets or exceeds KPI expectations.

Responsibilities:

• Lead, coach, and hold the inside sales team accountable for service, accuracy, and responsiveness.
• Set expectations, run sales huddles, monitor KPIs, and ensure consistent performance.
• Maintain top‑tier customer experience; handle escalations and service issues promptly.
• Own quoting, order entry, CRM discipline, and all inside-sales processes/SOPs.
• Manage essential reports (KPI dashboards, quote conversion, customer activity).
• Provide concise weekly/monthly insights and recommendations to leadership.
• Ensure the department has the right staffing, structure, and training.
• Partner closely with Outside Sales, Operations, Purchasing, and Logistics to align communication and customer expectations.
• Identify improvement opportunities in workflow, accuracy, and customer engagement.

Qualifications:

• Experience leading Inside Sales or Customer Service teams.
• Strong communication, organizational, and team‑management skills.
• CRM proficiency and strong Excel/reporting abilities.
• Analytical mindset with the ability to solve problems quickly.
Ability to manage multiple priorities in a fast‑paced environment.

Direct Reports:

• Inside Sales Representatives, Account Managers, Customer Care Manager

Your success will be driven by your demonstration of our core values:

• Customer First - We make life easy for the customer and always go the extra mile. We believe if you give service, you get the business.
• Loyal - Loyal to ourselves, to our team members and to the company.
• Accountable - Excellence in accountability leads to excellence in results.
• Professional - We understand the key to quality and efficiency is professionalism.

Your Application:

Brookaire offers a comprehensive benefit plan including medical, dental and vision benefits that is generously subsidized along with a competitive PTO package, Profit Sharing and 401K matching. If you meet the requirements of this opportunity, are aligned with our core values, we encourage you to apply now. Come join one of the fastest growing companies servicing the HVAC industry today!

Disclaimers:

• Brookaire does not accept unsolicited third-party resumes.
• Brookaire is an Equal Opportunity Employer/Disabled/Veterans
• Brookaire is also committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
• Brookaire is an E-Verify Employer.