Retention Specialist II - 4777

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

Across our 60 locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. 

Qualifications (education, professional certifications, licenses, or experience) 

• Associate's degree required some college experience accepted. Bachelors preferred.
• A minimum of (1) year administrative and college retention or case management experience or experience in school/social services setting.
• Demonstrate ability to monitor, document and report program outcomes.

Essential Duties and Responsibilities:  

• Providing direct administrative and retention support to Center for Achieving Future Education Program participants with the goal of students achieving a three-year graduation rate.
• Monitor enrollment, dismissal, and attendance data for college students' components on Agency database.
• Provide data on semester retention:
  • Fall to Spring retention 
  • Fall to Fall retention (one year)
  • Three Year Completion/Graduation
• Assist program with scheduling and securing academic and financial aid assistance and referrals for social services support for program participants.
• Develop new strategies for college retention activities.
• Track students enrolled in 2-year and 4-year colleges.
• Develop workshops for CAFE alumni engagement.
• Develop new initiatives to ensure college graduation retention.
• Work closely with students to help them connect with college advisors, professors, and other college staff to remove barriers towards graduation. 
• Provide advisement to students to boost engagement, progress, and success.
• Report to and meet with supervisor on a monthly basis.
• Complete program reports on a monthly basis, or more frequently as required.
• Attend training, both internal and external, promoting college access and success. 
• Perform additional duties as assigned by supervisor. 
• Supervise and train two Peer Mentors for each Fall and Spring college semester.

Program Specific Responsibilities:  

• Participate in Monthly program meetings
• Support summer enrichment programming
• Demonstrate ability to successfully work in a fast paced and performance driven environment.
• Engage and monitor follow-up participants to ensure milestone/goal attainment (College matriculation and retention). 

Skills/Abilities 

• Excellent communication and interpersonal skills
• Good Writing skills
• Ability to use a computer for prolonged periods.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required and to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and or documents
• Ability to travel in adjacent borough of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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