Retention Specialist

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.Help at Home is hiring an onsite Retention Specialist! We offer weekly pay between $21.00-$23.00 an hour! Office hours Monday-Friday 9:00a.m.-5:30p.m. The office address is:  148 39th St. Brooklyn (Industry City), NY 11232.Job Summary:The Retention Specialist may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client’s care.Essential Duties/Responsibilities:Follow up with clients and families to ensure they’re satisfied with care quality.Address complaints or service gaps before they escalate.Conduct exit interviews for clients who discontinue services to identify patterns.Coordinate with nursing, scheduling, and HR to resolve concernsMaintain retention logs, turnover metrics, and satisfaction data.Prepare monthly and quarterly retention reports for leadership.Track reasons for caregiver/client attrition to guide policy or process improvements.Performance IndicatorsIncrease in client satisfaction/retention.Faster resolution of caregiver/client issues.Improved engagement scoresRequired Skills and Qualifications:Excellent communication and interpersonal skills.Ability to work with large caseloads and call volumeAbility to work well under pressure aStrong problem-solving and follow-up abilities.Experience in homecare, healthcare staffing, or HR preferred (not required)Proficiency with scheduling and CRM software utilizing salesforce.com and HHAexchange).Ability to analyze trends and present retention data (not required)Education and Experience:At least 18 years of age.High school graduate or equivalent preferred; May require higher level of education or certification.Medicaid, Waiver, or Home Healthcare experience preferredOther Requirements pursuant to state or local rules as applicable.Benefits:Weekly pay with hourly salary: $21.00-23.00Direct depositHealthcare, dental, and vision insurancePaid time off and parental leave401kOngoing, in-depth training opportunitiesMeaningful work with clients who need your helpCareer growth and experience with an industry leader with 50 years of history in a high-demand field#LI-LT1The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.Data Security and Privacy StatementAt Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.Powered by JazzHRJaMUvtpnML

Salary : $21 - $23