Client Care Coordinator - 4739

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing.

RESPONSIBILITIES:

• Interaction with clients, community-based service providers
• Act as a liaison with clients and community-based service providers.
• Provide direct services to clients, including Bio-psycho-social assessment, engagement, treatment plan development, community-based service referrals, advocacy, counseling, exit summaries and follow-up 
• Escort clients to Supportive Housing interviews.
• Outreach and establish relationships with SH vendors/organizations.
• Outreach and establish relationships with Mental Health service centers/providers.
• Maintain familiarity with program resources available on- and off-site.
• Coordinate client services with mental health, medical, employment, educational, childcare and other social service providers.  
• Attend & participate in shelter meetings (i.e. Interdisciplinary, School Attendance, Group Supervision, etc.) .
• Provide direct services to clients, including engagement, intake, assessment, service plan development, referral, advocacy, therapeutic counseling, reassessment, and exit summaries.  
• Monitor and document client progress toward service plan goals; document all interactions with, or on behalf of, clients.
• Complete program reports.    
• Review and sign off on service plans and psycho-social assessments as assigned.  
• Accurately and timely complete and compile 2010e (supportive housing applications).
• Complete treatment plans as required.
• Provide daily Bio-psycho-social assessment updates to Director of Social services and Residence Director.
• Monitor and document client progress toward housing service plan goals/exit strategy.
• Complete biopsychosocial within 30 days of admission.
• Manage a caseload for a diverse client population.  
• Provide group counseling as assigned by the supervisor.    
• Conduct regular home and field visits as required.  
• Conduct regular case conferences with clients and service providers as required.  
• Assist with special projects as assigned including representing agency at inter-agency events.  
• Act as program contact person for inquiries concerning clients.  
• Co-facilitate regular case conferences with clients and service providers as required. 
• Attend DHS CCC trainings/meetings as required
• Attending individual and group supervision with the clinical supervisor as scheduled.
• Report to, and meet with, supervisor on a minimum monthly basis.
• Attend strategic planning supportive housing meetings as required.
• Perform other duties as assigned by the manager.

QUALIFICATIONS

• Masters Degree in Social Work required.
• New York State LMSW certification required, or the ability to obtain license within six (6) months of hire.
• Proficiency in English required; proficiency in a second language preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

QUALIFICATIONS

• Masters Degree in Social Work required.
• New York State LMSW certification required, or the ability to obtain license within six (6) months of hire.
• Proficiency in English required; proficiency in a second language preferred.
• Strong oral and written communication, time management and organizational skills are necessary.
• Proficiency in Microsoft Office suite and other standard business technology is required.

PHYSICAL REQUIREMENTS

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.

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