What are the responsibilities and job description for the Office Assistant / Service Advisor Assistant position at Bronk's Certified Auto Repair?
About Us
Bronk’s Certified Auto Repair is a growing, high-performing auto repair shop built on trust, quality, and professionalism. We are a team-focused environment with multiple certified technicians, modern systems, and a strong reputation in the Rockford community.
We are expanding and looking for the right person to help support our front office operations and deliver an exceptional customer experience.
Position Overview
We are hiring an Office Assistant / Service Advisor Assistant to support our Service Advisor and help keep daily operations running smoothly.
This is not a sales-heavy role — your focus will be communication, organization, and customer experience while the service advisor handles estimates and closing sales.
You will be the first impression of our shop, both on the phone and in person.
Key Responsibilities:
Customer Interaction
Answer incoming phone calls professionally
Greet customers and check vehicles in/out
Provide updates to customers on vehicle status
Assist with scheduling appointments
Administrative Support
Enter and update customer/vehicle information
Help manage workflow and schedule in shop software
Assist with invoicing and basic office tasks
Parts & Shop Support
Help source and order parts
Receive and organize parts deliveries
Communicate with technicians and advisor on job status
Qualifications:
Required-
Strong communication and people skills
Organized and detail-oriented
Comfortable using computers and learning new software
Ability to multitask in a fast-paced environment
Professional appearance and attitude
Preferred (Not Required):
Previous office, receptionist, or customer service experience
Automotive knowledge or service department experience
Experience with shop management software (Tekmetric is a plus)
Why Work With Us:
No weekends
Team-oriented, positive work environment
Growth opportunities within the company
Ideal Candidate:
You’re someone who -
*Enjoys helping people
*Stays calm under pressure
*Is highly organized
*Takes pride in doing things right
*Wants to be part of a growing, professional shop
Pay: $16.00 - $20.00 per hour
Application Question(s):
- Do you enjoy helping people and interacting with people all day?
Ability to Commute:
- Rockford, MI 49341 (Required)
Work Location: In person
Salary : $16 - $20