Spa & Salon Manager

Job Title: Spa & Salon Manager

Job Summary: The Spa & Salon Manager is responsible for overseeing comprehensive spa & salon services. This role ensures the highest standards of service, manages staff, maintains facilities, and stays up to date with new trends in the spa & salon industry. The Manager plays a crucial role in enhancing guest experience, driving revenue, and maintaining high levels of guest satisfaction across the spa & salon services.

Job Responsibilities:

Operational Management:

• • Oversee the daily operations of the salon & spa facilities.
  • Ensure all services are delivered at the highest standards of quality and efficiency.
  • Implement and maintain standard operating procedures (SOPs) for all areas within the spa & salon.
  • Monitor inventory levels and ensure timely procurement of supplies and equipment.

Associate Management:

• • Recruit, train, and manage staff, including therapists, aestheticians, nail technicians, hair stylist and all other staff including support staff.
  • Conduct regular performance evaluations and provide feedback and coaching to staff.
  • Foster a positive and productive work environment, encouraging teamwork and professional growth.

Members’ Experience:

• • Ensure an exceptional guest experience by maintaining high service standards and addressing guest needs and concerns promptly.
  • Develop and implement new spa programs and services to enhance the guest experience.
  • Monitor guest feedback and reviews to identify areas for improvement.

Financial Management:

• • Develop and manage the spa & salon department budget.
  • Monitor financial performance, including revenue, expenses, and profitability.
  • Implement strategies to drive revenue and optimize operational costs.

Marketing and Promotion:

• • Work with the marketing team to promote spa & salon services.
  • Develop promotional campaigns and special offers to attract new guests and retain existing ones.
  • Participate in community and industry events to promote spa & salon offerings.

Facility Maintenance:

• • Ensure that all spa & salon facilities are clean, safe, and well-maintained.
  • Coordinate with the maintenance team to address any facility issues promptly.
  • Implement health and safety protocols to ensure the well-being of guests and associates.

Program Development:

• • Stay up-to-date with industry trends and innovations in spa & salon services.
  • Develop and implement new salon & spa programs, treatments, and services.

Qualifications:

• Bachelor’s degree in hospitality management, business administration. A certification in spa or salon management it’s a plus.
• Minimum of 5 years of experience in a managerial role within the spa industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and implement successful spa & salon programs.
• Strong financial acumen and experience managing budgets.
• Knowledge of treatments, and services.
• Ability to work flexible hours, including weekends and holidays.

Key Competencies:

• Customer-focused approach with a commitment to delivering exceptional service.
• Strong organizational and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Creative and innovative mindset to develop new spa & salon initiatives.
• High level of professionalism and integrity.

Work Environment:

• The position is typically based in a Country Club environment.
• May require standing for long periods and occasional lifting of light to moderate weight.
• Exposure to various wellness, fitness, and spa treatment environments, including saunas, pools, gyms, and treatment rooms.

The work environment characteristics described here are representative of those an associate encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • Company Paid Short Term Disability Insurance
  • Company Paid Long Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  •  Holiday Pay

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.