Front Desk Receptionist

Job Title: Front Desk Receptionist

Department: Membership & Communications

Reports To: Membership Manager / Director of Member Services & Communications

Position Summary

The Front Desk Receptionist serves as the first point of contact for members, guests, prospective members, and visitors, delivering exceptional hospitality while supporting the daily operations of the Club's reception area. This position provides outstanding customer service by greeting members, answering inquiries, directing calls, coordinating guest access, and assisting with membership and administrative functions.

Working collaboratively with departments throughout the Club, the Front Desk Receptionist ensures every interaction reflects the Club's commitment to professionalism, service excellence, and personalized hospitality.

Essential Responsibilities

Member & Guest Reception

• Welcome members, guests, prospective members, and visitors with a warm, professional, and personalized greeting.
• Serve as the primary point of contact for general Club inquiries.
• Provide accurate information regarding Club amenities, dining, golf, racquet sports, fitness, spa services, social events, and Club policies.
• Assist members with directions, event information, reservations, guest access, and general Club services.
• Maintain a polished and welcoming reception area that reflects the Club's standards of excellence.

Telephone & Communication Services

• Answer, screen, and direct incoming telephone calls professionally and efficiently.
• Take and relay accurate messages to associates and departments.
• Respond to member inquiries or direct requests to the appropriate department.
• Monitor shared email accounts and assist with general correspondence.
• Maintain effective communication with all Club departments to ensure accurate information is provided.

Administrative Support

• Prepare correspondence, forms, reports, and administrative documents as assigned.
• Process houseguest passes, visitor registrations, and access requests.
• Maintain organized records and assist with document filing and data entry.
• Support the Membership Department with administrative projects and member communications.
• Assist with special projects and departmental initiatives.

Member Services

• Assist members with reservations, event registrations, and general Club information.
• Maintain current knowledge of Club events, operating hours, policies, and seasonal programming.
• Coordinate with Membership regarding prospective member visits and orientations.
• Provide exceptional service while maintaining confidentiality and professionalism.
• Support service recovery efforts by resolving routine concerns and escalating complex issues when appropriate.

Club Collaboration

• Collaborate with Membership, Marketing Communications, Food & Beverage, Golf, Racquets, Fitness, Spa & Salon, Catering & Club Events, Accounting, and other departments.
• Communicate daily operational updates that may impact member inquiries.
• Assist with Club-wide events, member functions, and special initiatives as needed.
• Foster positive working relationships throughout the Club.
• Perform additional duties and special projects as assigned.

Safety & Operational Standards

• Follow Club policies, procedures, and confidentiality standards.
• Maintain an organized, professional, and secure reception area.
• Ensure visitor access procedures and guest registration policies are followed.
• Report facility concerns, operational issues, or safety hazards promptly.
• Promote a positive, professional environment for members, guests, and associates.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and walk, use hands to handle or feel objects, tools or controls, talk or hear.

Compensation & Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company-Paid Life Insurance
• Supplemental Life Insurance
• Company-Paid Short-Term Disability Insurance
• Company-Paid Long-Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Sick/Personal Time Off
• Holiday Pay
• Complimentary Shift Meals
• Associate Discounts
• Employee Assistance Program
• Professional Development Opportunities
• Internal Growth Opportunities

What We Value

• Integrity and Accountability
• Respect and Professionalism
• Teamwork and Collaboration
• Adaptability and Continuous Improvement
• Commitment to Service Excellence

Qualifications

• High School Diploma or GED required.
• Minimum 1–2 years of receptionist, front desk, hospitality, customer service, or administrative experience preferred.
• Private club, hotel, resort, or luxury hospitality experience preferred.
• Proficiency with Microsoft Office Suite, multi-line telephone systems, and basic office equipment required.
• Experience with Club management software preferred.

Our team members are ambassadors of the Club experience and play a vital role in creating memorable moments for our members and guests every day.

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.