Director of Wellness

Description

Our Culture, Our Brand, Our Sound! Join Broken Sound Club.

We are now Hiring a Director of Wellness!

Compensation: Full-time Salary, Depending upon experience

Location: Broken Sound Club - 2401 Willow Springs Dr, Boca Raton, Florida 33496

Essential Responsibilities:

Operational Management:

• Oversee the daily operations of the wellness, fitness, and spa facilities.
• Ensure all services are delivered at the highest standards of quality and efficiency.
• Implement and maintain standard operating procedures (SOPs) for all areas within the wellness, fitness, and spa departments.
• Monitor inventory levels and ensure timely procurement of supplies and equipment.

Associate Management:

• • Recruit, train, and manage staff, including therapists, fitness trainers, instructors, aestheticians, and support staff.
  • Conduct regular performance evaluations and provide feedback and coaching to staff.
  • Foster a positive and productive work environment, encouraging teamwork and professional growth.

Members’ Experience:

• Ensure an exceptional guest experience by maintaining high service standards and addressing guest needs and concerns promptly.
• Develop and implement new wellness, fitness, and spa programs and services to enhance the guest experience.
• Monitor guest feedback and reviews to identify areas for improvement.

Financial Management:

• Develop and manage the wellness, fitness, and spa department budget.
• Monitor financial performance, including revenue, expenses, and profitability.
• Implement strategies to drive revenue and optimize operational costs.

Marketing and Promotion:

• Work with the marketing team to promote wellness, fitness, and spa services.
• Develop promotional campaigns and special offers to attract new guests and retain existing ones.
• Participate in community and industry events to promote the wellness, fitness, and spa offerings.

Facility Maintenance:

• Ensure that all wellness, fitness, and spa facilities are clean, safe, and well-maintained.
• Coordinate with the maintenance team to address any facility issues promptly.
• Implement health and safety protocols to ensure the well-being of guests and staff.

Program Development:

• Stay up-to-date with industry trends and innovations in wellness, fitness, and spa services.
• Develop and implement new wellness, fitness, and spa programs, treatments, and services.
• Collaborate with other departments to integrate wellness initiatives throughout the property.

Qualifications

Knowledge and Skill Requirements:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent computer skills required
• Great customer service skills
• Able to multitask and prioritize

Education & Work Experience Requirements:

• Bachelor’s degree in hospitality management, business administration, health and fitness, or a related field. A certification in spa or fitness management is a plus.
• Minimum of 5 years of experience in a managerial role within the wellness, fitness, and spa industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and implement successful wellness and fitness programs.
• Strong financial acumen and experience managing budgets.
• Knowledge of wellness trends, fitness training, treatments, and services.
• Ability to work flexible hours, including weekends and holidays.

Key Competencies:

• Customer-focused approach with a commitment to delivering exceptional service.
• Strong organizational and problem-solving skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Creative and innovative mindset to develop new wellness and fitness initiatives.
• High level of professionalism and integrity.
• High level of professionalism and integrity.

Benefits you’ll Enjoy:

Full-time

• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Accident, Critical illness & Hospital coverage
• Company Paid Short Term Disability Insurance
• 401(k) Retirement Savings Plan with Company Match up
• Educational Assistance Program
• Paid Sick/Personal Time Off
• Holiday Pay
• Complementary Shift Meals
• Associate Discounts
• Associate Assistance Program (Counseling, legal help, and more..)
• Travel Insurance
• Recognition Programs
• Internal Growth
• A Great environment!

Our Standard Operating Procedures:

• Respect, caring, and support for members and Associates.
• Hold each other accountable for our actions.
• Integrity, Transparency, and commitment.
• Embrace and adapt to changes that enhance our organization.

Our Team Goal:

To establish interactive communications as the cornerstone of our team’s operations, where every associate feels empowered to express ideas, share feedback, and actively engage in discussions.

Through open dialogue, active listening, and transparent exchanges, we foster a dynamic environment that cultivates collaboration, builds trust, and drives innovation.

Our Mission is to harness the power of interactive communication to propel us towards our objectives, strengthens relationships, and achieve collective success.

Join Broken Sound Club:

Ready to join the family? Apply today and join Our Culture, Our Brand, and Our Sound!

Drug-Free workplace