Front Desk Receptionist

Brock & Stout Attorneys at Law is seeking a friendly, professional, and dependable full-time Front Desk Receptionist for our Dothan, Alabama office.

This position serves as the first point of contact for clients and visitors arriving at our Dothan office. The primary responsibility of the Front Desk Receptionist is to provide excellent in-person customer service, assist clients with appointments and office visits, and help ensure the front office operates smoothly and professionally.

Because our firm has a centralized call center that handles the majority of incoming telephone calls, this position is primarily focused on assisting clients and visitors in person rather than answering a high volume of phone calls.

Primary Responsibilities

• Greet and assist clients, visitors, and other guests entering the office
• Check clients in for appointments and notify the appropriate staff members of their arrival
• Assist clients with completing paperwork and other basic office needs
• Direct clients and visitors to the appropriate attorney, staff member, or area of the office
• Provide general information and assistance to clients while maintaining professionalism and confidentiality
• Gather and document basic client or case information when needed
• Schedule, confirm, and maintain appointments electronically
• Communicate with attorneys and staff regarding client arrivals, appointments, and office activity
• Maintain awareness of staff availability and movements within the office
• Receive, sort, and distribute incoming mail, packages, and deliveries
• Prepare basic correspondence, letters, and documents
• Provide general administrative and clerical support to attorneys and staff
• Maintain a clean, organized, and professional reception area and other client-facing areas of the office
• Answer and route occasional telephone calls as needed
• Perform other administrative duties as assigned

Qualifications

The ideal candidate will:

• Be friendly, professional, and comfortable interacting with clients from a variety of backgrounds
• Have excellent communication and customer-service skills
• Be dependable, organized, and attentive to detail
• Be comfortable working with computers, electronic scheduling systems, and office software
• Be able to manage multiple tasks while maintaining a professional and welcoming environment
• Understand the importance of confidentiality when working in a law office
• Work well both independently and as part of a team

Previous receptionist, administrative, customer-service, or law-office experience is helpful but not required for the right candidate.

About the Position

This is a full-time, in-office position at our Dothan location. The Front Desk Receptionist plays an important role in creating a positive experience for our clients from the moment they enter our office and will work closely with attorneys and staff throughout the firm.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Reception or Call Center: 2 years (Preferred)

Ability to Commute:

• Dothan, AL 36301 (Required)

Work Location: In person

Benefits:

Salary : $25,779 - $33,392