Sales and Client Experience Manager (Luxury Jewelry)

Our luxury jewelry and watch boutique in Naples, Florida, offers an exquisite collection of fine timepieces and diamond creations. We pride ourselves on delivering personalized, upscale client experiences at every touchpoint. As a Sales and Client Experience Manager, you'll start as a senior sales advisor, mastering product knowledge, selling strategies, and our CRM-driven processes. Over the first 6 to 12 months, you'll transition into a leadership role, bridging communication between ownership, marketing, and our sales team. This position combines hands-on selling, operational oversight, and strategic client experience leadership.

Responsibilities:

• Drive sales through walk-in traffic, appointments, outreach, and book-of-business development.
• Deliver polished, luxury-level client experiences throughout the customer journey.
• Demonstrate expert product knowledge in fine jewelry, diamonds, and watches.
• Learn and manage CRM protocols, data-entry standards, and follow-up cadences.
• Execute daily store operations, including opening, closing, and floor readiness.
• Coordinate and support client events, guest list creation, and post-event follow-up.
• Provide operational leadership, maintain service standards, and oversee staff accountability.
• Serve as the liaison between ownership, marketing, and sales for strategy execution.
• Onboard, train, and coach new advisors on selling standards, product expertise, and CRM usage.
• Monitor performance metrics, track progress toward goals, and report insights to leadership.
• Manage vendor communication, relay feedback, and support brand representation.
• Oversee merchandising standards, ensuring displays and cases reflect brand storytelling.

Requirements:

• 5 years of luxury retail or fine jewelry sales experience, including watches.
• Proven leadership or supervisory experience in a CRM-driven, metric-based environment.
• Exceptional organizational skills with keen attention to detail and operational mindset.
• Strong communication skills, with the ability to manage cross-functional teams and stakeholders.
• Polished, professional demeanor and the ability to deliver discreet, personalized service.
• Proactive, ownership-driven mindset with the ability to anticipate needs and solve problems.
• Ability to work flexible hours, including evenings and weekends for events and peak periods.
• Proficiency with CRM systems and Microsoft Office or comparable productivity tools.