Leave Specialist

Under general supervision of the Team Manager, the Leave Specialist is responsible for administering various clients' Family Medical Leave Act ("FMLA") policy and performing various clerical duties to support the administration and operational functions of the unit.

• Assists associates with Leave of Absence ("LOA") requests and guides them through the process.
• Processes all LOA paperwork according to established procedures and laws.
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
• Administers the FMLA policy.
• Reviews FMLA documentation for accuracy and completeness.
• Makes recommendations to approve or deny requests for FMLA based on federal regulations.
• Conducts FMLA training for Department supervisors and employees.
• Coordinates correspondence, forms and other documents via the claim system.
• Generates reports as required.
• Maintains files.
• Assists management with LOA situations and provides guidance within the policy and established legal guidelines.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data.
• Participates in developing goals, objectives, and systems.
• Maintains compliance with standards and federal/state regulations.
• Serves as an internal reference to the team for certification requirements and processing.
• Contacts Providers for clarification.
• Inputs and analyzes data.
• Supports management with special projects as necessary.
• Upholds the Crawford Code of Conduct.

• Associate's degree or equivalent combination of education and experience.
• 2-5 years of FMLA claim administration or a related field.
• Current experience in the integrated disability and absence management industry.
• Excellent customer service skills and ability to manage difficult and stressful situations.
• Strong communication skills — written, verbal, persuasion, motivation, facilitation of strong working relationships.
• Ability to manage business expectations and resolve concerns, by communicating status and issues.
• Ability to effectively prioritize and escalate customer issues.
• Ability to interpret and analyze multiple facts.
• Must have a solid understanding of FMLA and employment.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

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Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family.

Our total compensation plans provide each of our employees with far more than just a great salary

• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.