Sales Support Specialist

Broadleaf is a premier supplier of specialty meats, importing, processing, and distributing high-quality products to food service, institutions, manufacturers, retail operators, and pet food channels across the United States. The company is committed to delivering exceptional quality, consistency, and service to its customers.

Broadleaf is seeking highly motivated, dependable, and result-oriented individuals who operate with a strong sense of responsibility and integrity. Team members are expected to contribute to a culture of accountability, continuous improvement, and operational excellence.

Broadleaf is a profitable and growing family-owned business founded in 1988 by entrepreneurs from New Zealand. Continued revenue growth and exceptional customer service remain top priorities for the company.

Position Summary

Location: Vernon, CA (on-site)

Job Type: Full-Time, Non-Exempt (Hourly)

Schedule: Monday – Friday, 40 hours per week

Wage: $18.00-$22.00/hr depending on experience

The Sales Support provides administrative and operational support to the sales team while maintaining strong relationships with customers. This role is responsible for order entry, shipment coordination, customer communication, and assisting the sales team in achieving sales objectives.

This position works closely with the Regional Sales Manager, Outside Sales representatives, and internal departments to ensure efficient processing of customer orders and timely resolution of customer inquiries or concerns.

Additional duties may be assigned as needed.

Essential Duties and Responsibilities

Order Management and Logistics

• Accurately enter drop-ship purchase orders including pricing, destination information, product selection, and quantity increments.
• Generate shipping labels using carrier systems (e.g., FedEx or UPS) in accordance with customer and company shipping requirements.
• Monitor and analyze drop-ship order status reports and provide tracking information to customers within required timelines.
• Assist sales team members with order processing, specification sheet requests, product availability confirmations, and drop-ship quotations.

Customer Service and Sales Support

• Present, promote, and support the sale of meat products and related services through informed recommendations to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Coordinate with the Regional Sales Manager to resolve customer concerns or complaints and ensure customer satisfaction.
• Document product complaints and forward them to the Accounts Receivable Administrator to ensure accurate tracking and archival of complaint records.

Sales Coordination

• Support the sales team in achieving defined sales targets and outcomes established by Sales Management.
• Provide feedback to management regarding customer needs, product opportunities, market trends, and competitive activity.

Required Skills and Abilities

Communication Skills

• Ability to clearly present information and respond to questions from customers, colleagues, and management.
• Ability to read, analyze, and interpret standard office documents.
• Ability to prepare and deliver information tailored to various audiences.

Analytical and Interpersonal Skills

• Ability to identify problems, gather relevant information, and develop appropriate solutions.
• Ability to work both independently and collaboratively with internal teams and external business contacts.
• Strong organizational skills with the ability to multitask, prioritize assignments, and meet deadlines.
• Ability to adapt to changing business needs and work demands.
• Strong attention to detail and ability to maintain concentration for extended periods.
• Demonstrated professionalism, ethical conduct, and relationship-management skills.

Physical Requirements

• Ability to communicate verbally and in writing.
• Ability to sit, stand, and walk for extended periods as required by job duties.
• Ability to use hands to operate office equipment and computer systems.
• Ability to occasionally lift or move boxes within typical office or warehouse weight ranges.

Equipment and Technical Skills

• Basic computer proficiency including Microsoft Word and Outlook.
• Willingness and ability to learn company systems including Canopy and other internal management platforms.
• Ability to operate common office equipment including telephone, copier, scanner, printer, and calculator.

Additional Duties

• Provide administrative and operational assistance to the Regional Sales Manager and Outside Sales team.
• Support product promotions, market research, and other sales initiatives.
• Perform additional duties as assigned to support departmental operations.

Work Environment

• Primarily indoor work environment including office areas and occasional work in refrigerated or freezer storage areas.
• May require interaction with warehouse or distribution environments.
• Company maintains a drug- and alcohol-free workplace in compliance with company policy and applicable law.

Education and Experience

• High School Diploma or equivalent preferred.
• Relevant work experience in sales support, customer service, logistics, or related fields.
• Prior experience in hospitality, food and beverage, or grocery retail industries is a plus.

Compensation and Benefits

Broadleaf offers a comprehensive benefits package, which may include:

• Medical insurance for employees
• Dental insurance
• AFLAC supplemental insurance
• 401(k) plan with employer match
• Paid sick leave in accordance with California law
• Paid Time Off (PTO) – 10 days annually
• Supportive and collaborative work environment

Equal Employment Opportunity

Broadleaf is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic under applicable federal, state, or local laws.

Reasonable Accommodation

Broadleaf will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require an accommodation during the application or interview process, please notify Human Resources.

Employment Status

Employment with Broadleaf is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.