Quality Technician

About the role

The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.

What you'll do

• Receive and Inspect Sample Products/Returns
• Track returned products upon arrival
• Diagnose the root cause issue for returns
• Unpack returned units and visually inspect for physical damage (as needed)
• Verify RMA (returned merchandise authorization)
• Diagnose Product Issues
• Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
• Identify cosmetic vs. functional defects and document findings
• Repair or Recondition Products
• Clean and repackage units as needed (for resale, parts refurbish, or scrap)
• Perform basic repairs if authorized (e.g., replacement of product components if in inventory)
• Documentation & Reporting
• Complete inspection logs and testing data
• Coordinate with QA and CS (Customer Service) Teams
• Report patterns of defects to Quality leadership/CS
• Communicate any missing parts or customer misuse to QA Management
• Support Warehouse Operations
• Maintain organized work area (5S)
• Support inventory reconciliation for returns stock

Qualifications

• Associates degree or higher education required
• 1–2 years of warehouse or product testing experience
• Basic mechanical aptitude and familiarity with small appliances
• Ability to lift up to 50 lbs and stand for long periods
• Strong attention to detail and ability to follow SOPs/work with a system
• Strong organizational skills, ability to work in fast-paced environment
• Basic computer skills (email, word, spreadsheets, ERP/RMA entry)

Preferred Skills

• Familiarity with water cooler function and parts (compressor, heating tank, etc.)
• Experience with handheld tools and multimeters

Work Environment

• Warehouse environment with variable temperatures
• PPE may be required (gloves, safety glasses)
• Regular handling of returned units and product samples (some with water residue or packaging debris)

Benefits / Perks

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including:

• Medical, Dental, Vision, Life Insurance
• 401K Retirement Plan
• Paid Vacation Time
• Paid Holidays
• and More!