What are the responsibilities and job description for the Route Supervisor - Portland OR position at Brinton Business Ventures, Inc?
Lead Drivers. Support Customers. Make an Impact.
At Evergreen Refreshments, we help companies create better workplaces through vending, micro-market, office coffee, pantry, and breakroom solutions. Behind every great customer experience is a great route team, and we're looking for an experienced Route Supervisor to help lead ours in Portland.
This is a hands-on leadership role responsible for supporting Route Drivers, strengthening customer relationships, improving operational efficiency, and helping ensure exceptional execution across our market. You'll spend much of your time in the field working directly with drivers and customers, coaching performance, solving problems, and supporting daily operations.
If you enjoy developing people, improving processes, and making an impact every day, we'd love to hear from you.
What You'll Do & Succeed Here
Lead & Develop Route Drivers
- Supervise and support Route Drivers across assigned routes
- Conduct regular ride-alongs to coach performance, service standards, and safety practices
- Train and onboard new drivers while supporting ongoing employee development
- Ensure route teams have the tools and resources needed to perform successfully
- Support route coverage and serve as a backup resource when operational needs arise
- Build strong relationships with key customer accounts
- Help resolve customer concerns quickly and professionally
- Support grand openings, new account launches, and promotional initiatives
- Ensure high levels of customer satisfaction and account retention
- Partner with sales, service, and operations teams to deliver a consistent customer experience
Drive Operational Performance
- Oversee daily route execution, driver check-ins, and operational follow-up
- Monitor route productivity, scheduling, inventory variances, and service levels
- Assist with equipment installations, removals, and market resets
- Review inventory reporting and support inventory accuracy initiatives
- Identify opportunities to improve efficiency, route performance, and overall branch operations
- Support compliance with company policies, safety programs, and operational standards