Customer Service Representative

Job Title: Customer Service Representative
Location: Arlington Heights, IL (Hybrid)
Pay Range: $19-$21/HR (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)

Role Overview:

Brilliant Financial Staffing has been engaged in the search for multiple Customer Service Representatives for our client located near Arlington Heights, IL. Our client is a well-established logistics and transportation company experiencing significant growth through both expansion and acquisition.

As a result, they are looking to add 4-6 Customer Service Representatives to their growing team on a contract-to-hire basis. This is an excellent opportunity to join a stable organization with long-term career growth potential. The ideal Customer Service Representative will be available to interview and start as soon as possible.

Key Responsibilities:

• Respond to inbound phone calls, emails, and live chats regarding shipment status, delivery scheduling, claims, and customer inquiries.
• Serve as the primary point of contact for customers, providing professional and timely support.
• Monitor shipment schedules, delivery appointments, and pickups while ensuring accurate updates.
• Resolve shipment issues by collaborating with customers, carriers, vendors, and internal departments.
• Handle customer disputes and provide effective solutions in a timely manner.
• Maintain accurate customer records by updating support tickets, shipment details, and customer information.
• Communicate proactively with internal teams and external partners to resolve service-related issues.
• Utilize Microsoft Office and internal systems to manage customer interactions and documentation.
• Deliver exceptional customer service while managing a high volume of inbound requests in a fast-paced environment.

Qualifications:

• High School Diploma or GED required
• Previous customer service experience required
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution skills
• High attention to detail and strong organizational abilities
• Ability to multitask and thrive in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to work independently and collaboratively within a team

If you or anyone you know is qualified and interested, please apply immediately.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.