Customer Service Representative

Job Title: Customer Service Representative
Location: Buffalo Grove, IL (100% Onsite)
Pay Range: $50K-$55K Salary (Based on Experience & Qualifications)
Benefits: Health, dental, and vision insurance. 401(k)

Role Overview:
Brilliant Financial Staffing has been engaged in the search for a Customer Service Representative for our client located in Buffalo Grove, IL who is in the consumer product goods & service industry. The Customer Service Representative will be brought in on a direct hire basis. The company has experienced continued growth, and they are looking to add an additional qualified Customer Service Representative to their team. This role is fully onsite, but once and reports directly to the Customer Service Supervisor. The ideal Customer Service Representative candidate would be available to interview and start ASAP!

Key Responsibilities:

• Process customer orders accurately and efficiently, entering order details into the company ERP system and coordinating with the shipping team for fulfillment.
• Respond to inbound phone calls and emails from customers, providing product information, order updates, and general support.
• Review orders for completeness and accuracy, ensuring correct pricing, shipping details, and customer information prior to release.
• Navigate customer portal systems (for larger accounts) to retrieve purchase orders and accurately sync information into the internal ERP system.
• Perform high-volume data entry with strong attention to detail and organization.
• Communicate proactively with customers, internal sales representatives, and operations teams to resolve order discrepancies or clarify details.
• Maintain accurate customer records and documentation within the system.
• Utilize Excel at a basic level to track orders, update logs, and support reporting needs.

Qualifications:

• Customer Service Experience preferred
• Strong communication skills
• Excellent Problem-Solving Skills
• Excellent verbal and written communication skills and attention to detail

If you or anyone you know is qualified and interested, please apply immediately.

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.