What are the responsibilities and job description for the Legal Admin Assistant position at Brightwing?
The right candidate is someone who is reliable, warm, curious, and excited to build expertise in personal injury law. No prior legal experience is required — the right disposition and work ethic matter more to us than credentials.
WHAT YOU'LL DO
Office Operations
- Open the office each morning by 9:00 AM and manage front-end operations
- Answer phones, route calls, and take accurate messages
- Maintain and organize physical and electronic case files
- Manage attorney and case calendaring and scheduling (with a path to full ownership)
- Draft and send routine correspondence
Pre-Litigation Case Management
- Conduct client intake — gather information, explain the process, and build rapport from the first contact
- Open insurance claims and send notice letters to carriers and adjusters
- Communicate with clients regularly via phone and our text-based case management platform
- Request, track, and organize medical records and billing documentation
- Coordinate with insurance adjusters and other parties as directed
- Manage claims submissions and track submission status (with a path to full ownership)
- Support all pre-litigation functions to allow the paralegal to focus on litigation work
Team Collaboration
- Take direction from both the managing attorney and the senior paralegal
- Actively learn our case management system, workflows, and firm processes
- Identify opportunities to improve processes and contribute ideas proactively
- Adapt to a dynamic environment where priorities shift and flexibility is valued
WHO YOU ARE
Non-negotiable attributes — these are the foundation of the role:
- Committed to being in the office and ready by 9:00 AM consistently
- In-office work is required — this role is not hybrid or remote
- Warm, positive, and professional in all client and team interactions
- Comfortable taking direction from both an attorney and a senior paralegal
- Genuinely curious and motivated to grow within the legal field
- Technologically fluent — you embrace software, AI tools, and digital workflows as productivity enhancers, not obstacles
- Detail-oriented and organized — you take pride in accuracy and follow-through
- A willing contributor who shows up with energy and initiative
QUALIFICATIONS
Required:
- High school diploma or equivalent
- Strong written and verbal communication skills
- Proficiency with standard office software (Microsoft Office, Google Workspace, or equivalent)
- Ability to manage multiple tasks and priorities in a fast-paced environment
Preferred (but not required):
- 1–3 years of experience in a legal, medical, or insurance office environment
- Familiarity with personal injury, no-fault, or insurance claims processes
- Experience with legal case management software
- Experience using AI tools or automation platforms in a professional context