Receptionist

Mirror Lake Village Senior Living Community, an Independent Living, Assisted Living, and Memory Care community, is seeking a Receptionist who will contribute to a culture of respect and inclusion, and is committed to providing exceptional quality care and service to join our dedicated team.

We are proud to offer the highest quality engagement, dining, and health support services, supported by a team that truly cares for our residents. We are always looking for compassionate, teamwork-oriented professionals who are passionate about making a difference.

This is more than a job. It is an opportunity to do meaningful work, build lasting relationships, and positively impact the lives of seniors every day. We seek individuals who are committed to not only supporting resident independence and dignity but also contributing to an empowering environment where residents and team members thrive. Every team member in a Brightwater Senior Living community embodies the mission of our company: to inspire hope and enhance the lives of our residents through the creation of an unparalleled experience.

Position Summary: 

The Receptionist serves as the first point of contact for residents, guests, and staff, providing courteous assistance and ensuring a welcoming environment. This role is responsible for staffing the reception desk, answering and directing calls, greeting visitors, and assisting residents as needed. Key duties include maintaining registers and records, processing payments, performing clerical tasks, coordinating office supplies, and supporting marketing and activities functions. The Receptionist also assists with dining engagement, monitors communication and safety systems, and ensures the lobby and reception area remain clean and organized. Confidentiality, professionalism, and a customer-focused attitude are essential.

 Essential Duties & Responsibilities:

• Staff reception desk continuously during assigned period.
• Maintain Resident and Guest Register.
• Promptly answer telephone, directing calls to appropriate persons or relaying messages.
• Monitor for and direct incoming communications to appropriate persons.
• Monitor resident call system and assure staff response (if call system adjacent to reception desk).
• Monitor exit alarm system and assure staff response.
• Perform clerical duties as directed.
• Maintain inventory control system for all office supplies and order needed supplies as directed.
• Arrange coverage of reception desk during break and lunch periods.
• Graciously greet all visitors and politely assist them as necessary.
• Politely assist residents as necessary or assure other appropriate employees do so.
• Process payments for dining and other purchases.
• Perform simple, routine maintenance of office equipment.
• Perform simple housekeeping tasks to assure lobby and reception area is neat and clean.
• Compile new employee hire packets.
• Compile resident move-in packets.
• Perform marketing duties, including but not limited to:
  • Touring prospective residents;
  • Recording and reporting deposits received from prospective residents;
  • Entering professional and prospective resident information into community contact system; and
  • Compile Information Packets.
• Perform activities duties as directed by Business Office Manager/Operations and Administration Director, including but not limited to:
  • Conducting activities;
  • Assisting with community newsletter clerical functions; and
  • Assembling craft supplies for projects as required by Social Director
• Maintain resident, employee, and community information in strict confidence (with community management or other employees as necessary).
• Make reservations for activities, dining, special events
• Participate and collaborate with Community Management Team and Director of Hospitality in providing the highest standard of dining room experiences that include;
  • Coffee and drink service
  • Act as a food runner
  • Bussing and clearing tables
  • resident engagement during the dining time.